Senior Customer Support Agent – Voice

10 hours ago

Kochi, India LSG - Legal Solutions Group Full time

Location: Kerala, India

CTC Offered: ₹4,00,000 – ₹4,50,000 per annum


About the role:


We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with excellent communication skills and a neutral/US accent


Key Responsibilities:


  • Handle inbound and outbound customer calls, providing prompt and professional assistance.
  • Address queries, complaints, and requests via voice and non-voice channels (email/chat) with accuracy and empathy.
  • Ensure customer satisfaction through effective problem-solving and resolution.
  • Follow standard operating procedures (SOPs) and maintain high-quality service standards.
  • Document customer interactions and update internal systems as per guidelines.
  • Collaborate with the support team to meet SLAs, KPIs, and overall process goals.


Requirements

  • Minimum 2 years of proven experience in US-based customer support (B2C process).
  • Excellent verbal communication skills with a clear US accent (mandatory).
  • Hands-on experience handling voice support; basic familiarity with non-voice support (email/chat) preferred.
  • Strong customer service orientation with active listening and empathy.
  • Ability to work in rotational shifts aligned with US time zones - 8 AM EST - 11 AM EST
  • Strong problem-solving skills and attention to detail.
  • Graduate in any discipline (preferred) except B.Tech, BCA


What we offer:

  • Competitive salary: ₹4,00,000 – ₹4,50,000 per annum.
  • Opportunity to work in a dynamic, growth-oriented environment.
  • Exposure to international customer support standards.
  • Professional development and career progression opportunities.


If you are passionate about delivering exceptional customer experiences and have prior expertise in US-based B2C support, we’d love to hear from you

  • Senior Customer Support Agent – Voice

    15 hours ago

    Kochi, India LSG - Legal Solutions Group Full time € 50,000

    Location: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...

  • Senior Customer Support Agent

    15 hours ago

    Kochi, India LSG - Legal Solutions Group Full time € 4,00,000 - € 4,50,000

    Location: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice...

  • ▷ 15h Left: Senior Customer Support Agent – Voice

    2 days ago

    Kochi, India LSG - Legal Solutions Group Full time

    Location: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary),...

  • Senior Customer Support Agent – Voice

    10 hours ago

    Kochi, India LSG - Legal Solutions Group Full time

    Location: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...

  • International Customer Support

    2 weeks ago

    Kochi, Kerala, India Advenxa Pvt.Ltd Full time

    Associate - Customer Support (Non-Voice) Process: International (Non-Voice Process) Location: Infopark, Kochi Shift: Night Shift (Rotational Shifts) Cab Facility: Pick-up and Drop Available **Salary**: ₹19,000 to ₹24,000 per month **Requirements**: - Educational Qualification: Degree - The agents must have excellent communication skills, since it...

  • Associate-client Interaction

    1 week ago

    Kochi, India Season Two Senior Living Full time

    **ROLE AND RESPONSIBILITIES** **ABOUT THE ROLE** We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department. Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an...

  • Associate-client Interaction

    2 weeks ago

    Kochi, India Season Two Senior Living Full time

    **ROLE AND RESPONSIBILITIES** **ABOUT THE ROLE** We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department. Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an...

  • Associate Client Interaction

    7 days ago

    Kochi, India Season Two Senior Living Full time

    **About the role** We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department. Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an efficient and profitable manner,...

  • Customer Support

    2 weeks ago

    Kochi, Kerala, India Chris Johnson Business IT Solutions Full time

    Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer...

  • Customer Support Associate

    1 week ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    We are hiring for Customer support Associate (Voice) Qualification - Any Degree Location : Kochi (WFO) Shift : Rotational, 5days of working, Rotational week off Age : 23-35 **Roles & Responsibilities**: - Answer phone to respond to drivers/customers inquiries w.r.t Shipping and Delivery. - Assist Drivers with the latest update on customer's...