Associate Process Manager

4 weeks ago

SAS Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full time

This role will be an essential part of the WFM Program in the Customer Operations Vertical. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements WFM Process: - Should have min. 3 years of experience in Work Force Management and MIS. - Sound understanding of Call centre WFM metrics and work experience in Chat processes in an added advantage - Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required - Check for signal levels on all equipment and certify jobs as completed - Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment - Fill up the complete report and share with the APM/PM daily - Collate and share information for all appointments that are cancelled Minimum Qualifications - Any Graduate -Shift-Rotational shifts & week offs -Immediate joiner preferred -interested candidate can share their resume at-rupali.devlekar.C@eclerx.com

  • Senior Process Associate

    4 weeks ago

    S.A.S Nagar, India Knack RCM Full time

    About the Role: The Senior Process Associate – Physician Billing (AR) is responsible for managing the Accounts Receivable process, ensuring timely follow-ups, resolution of denied or pending claims, and maintaining strong relationships with insurance carriers. The role requires in-depth knowledge of the physician billing process, payer guidelines, and AR...

  • Associate Process Manager

    2 weeks ago

    S.A.S Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    We are looking for an experienced Quality Team Lead to join our international BPO team in Mohali. Location: Mohali Working Days: Monday–Friday (Saturday–Sunday fixed off) Shifts: Flexible to work in any shift (24×5) Domain: International Voice/Non-Voice Process Responsibilities: Lead and manage Quality Analysts Monitor audits & ensure quality compliance...

  • ▷ Immediate Start: Senior Process Associate

    4 weeks ago

    S.A.S Nagar, India Knack RCM Full time

    About the Role: The Senior Process Associate – AR (DME Billing) will be responsible for managing the end-to-end Accounts Receivable process for Durable Medical Equipment (DME) clients. The role requires handling claim follow-ups, denial management, payment posting, and resolving outstanding issues with insurance carriers to ensure smooth cash flow....

  • Associate Project Manager

    3 weeks ago

    S.A.S Nagar, India AVASO Technology Solutions Full time

    Position Title : Associate Project Manager Location : Mohali/Bangalore Position Overview: In a projectized organizational structure, the Associate Manager - Project is responsible for the successful execution of IT service projects. This role combines leadership in project delivery with project management responsibilities, fostering a high-performance...

  • Associate - Academic and Student Affairs

    2 days ago

    S.A.S Nagar, India Indian School of Business Full time

    Job Description: The Programme in Higher Education Administration offers a unique opportunity to gain hands-on experience at a world-class institution. As an Associate, you will play an essential role in supporting academic and administrative activities, contributing to the smooth delivery of programmes and student services. This position is designed to help...

  • Associate Professor of Computer Science

    3 weeks ago

    S.A.S Nagar, India Amity University Punjab Full time

    Associate Professor – Computer Science Amity University Punjab – Job Description Amity University Punjab seeks a dynamic and research-driven Associate Professor of Computer Science to contribute to high-quality teaching, innovation, and academic excellence. The role involves delivering advanced computer science education, guiding research, and supporting...

  • Associate Director

    3 weeks ago

    S.A.S Nagar, India Knack RCM Full time

    Role Overview The Associate Director – Anesthesia Coding will lead and manage the anesthesia coding vertical, ensuring accuracy, compliance, operational efficiency, and strong client relationships. This leader will be responsible for driving performance, mentoring managers & teams, and supporting overall business growth for the anesthesia domain. Key...

  • Associate - Academic and Student Affairs

    2 days ago

    S.A.S Nagar, India Indian School of Business Full time

    Job Purpose Execute the operational backend of course delivery: configure systems (Atrium/LMS), run calendars, logistics and IT/AV, drive evaluation triggers, ensure data accuracy, and complete finance/administration workflows. Job Outline Systems & content readiness: - Upload Faculty Profiles and Course Outline on Atrium - Create LMS courses; grant access...

  • Assistant Associate Professor

    2 weeks ago

    S.A.S Nagar, India CHANDIGARH UNIVERSITY Full time

    Department: Physiotherapy Institution: Chandigarh University Location: Mohali, Punjab (Gharuan Campus) Position Type: Full-time, Academic Faculty 1. Position Summary The faculty member will be responsible for teaching undergraduate and postgraduate students of Physiotherapy, engaging in high-quality research, providing clinical supervision, and contributing...

  • Process Associate

    21 hours ago

    Pratap Nagar, Jaipur, Rajasthan, India Padhai Help Pvt. Ltd. Full time

    **We’re Hiring - Process Associate** **Company**: Otoo Learning Pvt. Ltd. **Location**: Pratap Nagar, Jaipur (Onsite Only) **Salary**: ₹15,000 - ₹25000 CTC **Qualification**: Graduation or Post Graduation (Completed, Not Pursuing) Join our dynamic team at **Otoo Learning Pvt. Ltd.** as a **Process Associate**! We’re looking for smart, organized, and...