Senior Process Associate

4 days ago

SAS Nagar, India Knack RCM Full time

About the Role: The Senior Process Associate – Physician Billing (AR) is responsible for managing the Accounts Receivable process, ensuring timely follow-ups, resolution of denied or pending claims, and maintaining strong relationships with insurance carriers. The role requires in-depth knowledge of the physician billing process, payer guidelines, and AR recovery techniques to ensure accurate and timely cash flow for clients. Location: Mohali (On-Site) Experience: 2–4 years of experience in Physician Billing – AR process. Key Responsibilities: - Conduct insurance follow-ups via calls and payer portals to resolve outstanding or denied claims. - Review and analyze EOBs, remittances, and denials to determine the root cause and resolve them effectively. - Adhere to HIPAA and company data privacy standards. - Meet defined quality and productivity benchmarks. - Provide regular updates on claim status, progress, and challenges. - Assist new hires or junior team members in understanding AR workflows when required. - Experience in US night shift environment preferred. Required Skills & Competencies: - Strong understanding of US Healthcare RCM, AR follow-up, and Denial Management. - Knowledge of CPT/ICD codes, modifiers, payer rules, and the physician billing cycle. - Familiarity with EOBs, ERA, claim adjudication, and appeal process. - Excellent communication skills (both verbal and written). - Analytical mindset with attention to detail and ability to handle high-volume claims efficiently. Why Join Knack RCM: - Be part of one of the most stable and trusted RCM organizations in the Tricity region. - Competitive compensation with performance-based incentives. - 5-day work week with growth opportunities into lead or quality roles. - Positive and collaborative work environment.

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