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▷ Immediate Start: Senior Process Associate
4 weeks ago
About the Role: The Senior Process Associate – AR (DME Billing) will be responsible for managing the end-to-end Accounts Receivable process for Durable Medical Equipment (DME) clients. The role requires handling claim follow-ups, denial management, payment posting, and resolving outstanding issues with insurance carriers to ensure smooth cash flow. Location: Mohali (On-Site) Experience: 2–4 years of experience in AR calling / DME billing process. Key Responsibilities: - Handle insurance follow-up calls to resolve pending or denied DME claims. - Analyze denials and rejections; initiate re-billing or appeal processes as required. - Verify claim status through payer portals and telephonic follow-ups. - Ensure adherence to HIPAA compliance and company quality standards. - Collaborate with peers and Team Leads to meet daily/weekly AR targets. - Prior experience in US shift environment is mandatory. Required Skills & Competencies: - Strong understanding of US Healthcare RCM, DME billing, and insurance processes. - Experience in denial management, claim follow-up, and AR recovery. - Good knowledge of CPT/HCPCS codes, modifiers, and DME payer rules. - Excellent communication skills (verbal & written) for US client interaction. - Working knowledge of billing software such as Brightree, Kareo, or Medisoft preferred. - Attention to detail, analytical mindset, and ability to work under deadlines. Why Join Knack RCM: - Opportunity to work with one of the most trusted and established RCM firms. - 5-day work week with performance-based incentives. - Structured growth path for AR Specialists into leadership roles. - Positive, employee-focused work culture with ongoing process training.
