Associate Project Manager

Position Title : Associate Project Manager Location : Mohali/Bangalore Position Overview: In a projectized organizational structure, the Associate Manager - Project is responsible for the successful execution of IT service projects. This role combines leadership in project delivery with project management responsibilities, fostering a high-performance culture and ensuring alignment with project and organizational objectives. Key Responsibilities: Delivery Management: - Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. - Define project objectives, deliverables, and success criteria while managing project lifecycles. - Track and report project progress using standardized dashboards and KPIs. SLA and KPI Management: - Ensure that all projects meet contractual SLA obligations and internal performance standards. - Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence. Customer Relationship Management: - Act as the primary liaison for customers on project-related issues, updates, and escalations. - Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention. - Conduct regular performance reviews, provide constructive feedback, and address underperformance. - Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities. Risk and Issue Management: - Maintain a risk register for projects, proactively identifying and addressing potential risks. - Facilitate rapid escalation and resolution for critical project issues. Change and Transformation Management: - Manage project scope changes through structured Change Control Processes. - Communicate and align stakeholders on transformation initiatives and ensure proper documentation. Governance and Compliance for Projects: - Establish and monitor governance frameworks for effective project delivery. - Ensure compliance with legal, regulatory, and organisational standards on a per-project basis. Delivery Financial Management: - Develop and track project budgets, billing, and financial forecasts. - Maintain financial dashboards to monitor project profitability and cost-effectiveness. - Conduct variance analysis between planned and actual financial outcomes for each project. Continuous Improvement: - Collect feedback from project teams and clients to implement process improvements. - Promote a culture of innovation and learning within the project teams to drive efficiency and quality. Team Leadership in Projects: - Lead cross-functional project teams, ensuring clarity of roles and responsibilities. - Act as a mentor and coach to project team members, fostering professional growth. - Encourage collaboration and communication within the team to deliver high-quality results. Qualifications: - Greater than 8 Years of Experience in Project Management or Similar Role - Industry - IT or IT Managed Services - Education: Bachelor's degree in IT, Project Management, or a related field. - Experience: - Proven experience in managing projectized environments, IT service delivery, and people management. - Demonstrated success in leading and developing diverse teams. - Certifications: PMP, PRINCE2, ITIL, or Agile certifications are preferred. - Good to Have Skills: - Expertise in project management frameworks (e.g., Agile, Waterfall). - Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project). - Strong leadership, conflict resolution, and decision-making abilities. - Exceptional communication and interpersonal skills. Key Competencies: - Project Orientation: Expertise in handling project lifecycles from initiation to closure. - Stakeholder Management: Effective communication and relationship-building with clients and teams. - Resource Optimisation: Strategic allocation and management of resources to ensure efficiency. - Risk Mitigation: Proactive identification and resolution of risks. - Continuous Improvement: Focus on driving innovation and quality enhancements Work Environment: - Dedicated to leading multiple projects concurrently. - Occasional travel to customer or project sites may be required. Flexibility to work outside regular hours to meet project milestones or address critical issues