Regional Manager

7 days ago

Kolkata West Bengal, India TATA CAPITAL Full time

Core Responsibilities Fraud Identification Control Pre-approval o Verify loan documents through empanelled agencies to curtail fraud at entry level o Ensure sampling effectiveness in order to control application fraud o Ensure background profile checks on profile of customer various agencies through market intelligence feedback o Handle fraud detection and investigation by empaneling good agencies with the relevant experience and expertise to handle such cases ensuring proper SLA s with the agencies Fraud Investigation o Prepare a corrective action plan based on the intensity of fraud penalizing the customer channel associate involved in committing the fraud o Ensure corrective action and set polices to act as deterrents recovering the loss to the organization o Logically conclude cases with modus operandi highlight the gaps proposing corrective measures feedback to business team Fraud Prevention Control On going basis - post approval o Ensure pre appointment reference and profile checks are conducted on all staff and executives o Initiate seeding and mystery shopping o Oversee random asset verifications to check third party usage and model mismatch at delivery o Oversee random checks on sourcing channels to identify freelancer s involvement banned channels involvement etc o Ensure location wise RCU agency audits as per SOP including cross verifications cross location audits o Oversee regular audits at the agencies Sales Processing Verification Valuation to check if the processes laid down are followed conducting random cross checks on reports submitted by the verification agencies for authenticity of information submitted Other Initiatives o Ensure agency payouts other related RCU costs are kept within budgeted provisions o Ensure standardized RCU processes are followed across various locations in terms of basic sampling and reporting thereof o Ensure new initiatives are taken to curb fraud losses across the organization o Provide feedback to improvise and make loans origination systems more effective to catch frauds developing new fraud rules to strengthen the dedupe

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