[High Salary] Incident Management

5 days ago


Pune, India Jobted IN C2 Full time

Your role - Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams. - Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs. - Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence. - Maintain and improve the incident management process, policies, and documentation. - Communicate incident status and resolution updates to stakeholders and leadership. - Collaborate with Problem Management and Change Management teams for continuous improvement. - Monitor incident trends and generate reports for operational insights and executive review. Your profile - 4–9 years of experience in IT service management or incident response roles. - Strong understanding of ITIL framework (ITIL certification preferred). - Excellent communication, coordination, and stakeholder management skills. - Ability to work under pressure and manage multiple priorities. - Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platforms. What will you love working at Capgemini - Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries. - Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs. - Career Progression: Structured internal mobility and leadership development pathways. - Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives. - Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being. - Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs.


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