Incident Management

22 hours ago

Pune, Maharashtra, India Capgemini Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Your role
  • Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams.
  • Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs.
  • Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence.
  • Maintain and improve the incident management process, policies, and documentation.
  • Communicate incident status and resolution updates to stakeholders and leadership.
  • Collaborate with Problem Management and Change Management teams for continuous improvement.
  • Monitor incident trends and generate reports for operational insights and executive review.
Your profile
  • 4–9 years of experience in IT service management or incident response roles.
  • Strong understanding of ITIL framework (ITIL certification preferred).
  • Excellent communication, coordination, and stakeholder management skills.
  • Ability to work under pressure and manage multiple priorities.
  • Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platforms.
What will you love working at Capgemini
  • Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries.
  • Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs.
  • Career Progression: Structured internal mobility and leadership development pathways.
  • Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives.
  • Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being.
  • Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs.

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