Incident Management
2 days ago
- Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams.
- Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs.
- Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence.
- Maintain and improve the incident management process, policies, and documentation.
- Communicate incident status and resolution updates to stakeholders and leadership.
- Collaborate with Problem Management and Change Management teams for continuous improvement.
- Monitor incident trends and generate reports for operational insights and executive review.
- 4–9 years of experience in IT service management or incident response roles.
- Strong understanding of ITIL framework (ITIL certification preferred).
- Excellent communication, coordination, and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities.
- Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platforms.
- Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries.
- Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs.
- Career Progression: Structured internal mobility and leadership development pathways.
- Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives.
- Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being.
- Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs.
-
Incident Management
2 days ago
Pune, Maharashtra, India Vodafone Full timeAct as the single point of contact for all critical incidents across clients. Monitor and manage real-time incidents, ensuring timely resolution through continuous follow-up with support teams. Coordinate and oversee the entire incident lifecycle, ensuring accurate prioritisation and categorisation. Lead and facilitate WAR rooms to address and resolve...
-
Incident Manager
4 days ago
Pune, Maharashtra, India Persistent Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout Position:We are seeking a talented Incident Manager with strong experience in MIM. The ideal candidate will be responsible for developing scalable web applications, integrating backend services, and ensuring seamless user experiences.Note : This is NOT an Infrastructure support role, This is Semi technical role to support an environment which is 100%...
-
Incident Manager
2 days ago
Pune, Maharashtra, India Epiq Softech Full time ₹ 20,00,000 - ₹ 25,00,000 per yearEnsures that IT services are delivered effectively and efficiently. Incident and Problem Management are services under the ITIL Service Operation process. Responsible for working with small to medium service deficiencies to ensure that normal service operation is restored as quickly as possible and minimize adverse impact on the business. Responsible for...
-
Enterprise Incident
2 days ago
Pune, Maharashtra, India FIS Full time ₹ 8,00,000 - ₹ 24,00,000 per yearSenior Major Incident Manager with Banking / Finance Domain – 24/7 Rotational ShiftAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open,...
-
Senior Technical Incident Manager
7 days ago
Pune, Maharashtra, India Cerence AI Full time ₹ 12,00,000 - ₹ 36,00,000 per yearA Moving Experience.Principal Duties and ResponsibilitiesProvide oversight and strategic coordination of end-to-end service delivery across critical platforms and systems.Proactively identify service trends, recurring issues, and systemic failures, and lead efforts to drive permanent resolutions.Lead root cause analysis (RCA) and post-incident reviews with...
-
Incident Response Analyst
4 days ago
Pune, Maharashtra, India Black & Veatch Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearWe believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.Req Id :109974Job Title :Incident Response AnalystBusiness Unit sector :CPL-BECIO-CIODepartment:BVCPL DIGITAL...
-
Pune, Maharashtra, India Contactx Resource Management Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year8+ years of experience in incident response and/or computer forensicsExtensive experience within an enterprise scale organisation ; including hands-on experience of complex data centre environments, preferably in the finance or similarly regulated sectorIndustry recognised cyber security related certifications including; CEH, EnCE , CRISC, SANS GSEC, GCIH,...
-
Incident Response Analyst
2 days ago
Pune, Maharashtra, India Gruve Full timeAbout GruveGruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more...
-
Senior Incident Responder
2 weeks ago
Pune, Maharashtra, India Securityhq Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob DescriptionSecurityHQ is a global cybersecurity company. Our specialist teams design, engineer and manage systems that promote clarity and an inclusive culture of trust, build momentum around improving security posture, and increase the value of cybersecurity investment. Around the clock, 365 days per year, our customers are never alone. Were SecurityHQ....
-
Security Incident responder
2 days ago
Pune, Maharashtra, India Hansen Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout The RoleExciting opportunity for an experienced Security Incident Responder to join our Global Information Security Team in Pune, India. Take a key role in driving success as you coordinate and lead security incident response activities across time zones, ensuring timely detection, triage, and resolution of security events. You'll work closely with...