[High Salary] Customer Support Associate

4 weeks ago

Bengaluru India Playo Full time

Job Description

The Opportunity:

We are looking for a customer support associate who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement but rather a role that addresses the very core Customer is King value which is at the heart of our venture. We do not expect the candidate to blurt out templatized Q&A call center responses but take time to understand our product/processes and thereafter allay any user concerns. So, if you are a self-starter with great interpersonal skills and a high EQ, fluent in oral and written English communication with an exceptional ability to empathize, then youre the one were looking for.

Responsibilities:

Address inbound customer queries over calls and emails.

Follow up with internal team/merchant partners and with users to ensure resolutions wherever necessary.

Maintaining response and resolution time allocated by the organization.

Escalating complex issues to higher levels of support.

Identifying and reporting on trends and patterns.

Providing feedback and suggestions for improvement.

Requirements:

1-3 years of experience in a BPO or customer redressal role.

Strong written and oral communication skills in English.

Proficient in basic computer skills including internet, email, Google Drive, Microsoft Word/Excel.

Working knowledge of CRM solutions like Zendesk/Freshdesk.

Strong interpersonal skills and high levels of empathy.

Next Steps:

Believe you have what it takes to join us on the playfield If so, drop us an email indicating Customer Support Associate in the subject line with your resume to [Confidential Information]. We would really appreciate it if you could articulate why you believe you are best suited for this

  • (High Salary) Customer Support Associate

    3 weeks ago

    Bengaluru, India Firstsource Full time

    Job Title: Customer Support Associate International Voice Grade: H1/H2 Job Category: CSA / Sr. CSA Function/Department: Operations Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by...

  • Customer Support Associate

    5 days ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • ▷ [High Salary] HR Support Associate

    4 weeks ago

    Bengaluru, India Wisemonk Full time

    Job Description Role: HR Support Associate Location: In-office, Seshadripuram, Bengaluru About Wisemonk Wisemonk is an India-focused Employer of Record (EOR) platform that helps global companies quickly and compliantly hire, pay, and manage talent in Indiawithout the need to set up a local entity. By handling payroll, compliance, and HR administration,...

  • ▷ High Salary: Customer Relationship Associate

    1 week ago

    Hyderabad, India TARASRI by Tibarumal Gems & Jewels Full time

    Job Description Position Overview Job Description Customer Relationship Associate We are looking for a Customer Relationship Associate with maturity, warmth, and exceptional communication skills to build long-term trust and rapport with our valued clients. The role is best suited for a woman professional aged 45 years or above who naturally enjoys...

  • Insurance Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 54,000 - ₹ 90,000 per year

    Location: Bengaluru, OnsiteSalary: Upto 4.5 LPA + IncentivesRole DescriptionThis is a full-time on-site role for an Insurance Customer Support Associate (Immediate Joiners) located in Bengaluru. The Insurance Customer Support Associate will be responsible for handling customer inquiries, providing exceptional customer service, and ensuring a positive...

  • Customer Support Associate

    7 days ago

    Bengaluru, India Firstsource Full time

    Job Description Job Title: Customer Support Associate Job Category: CSA Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by...

  • Customer Support Associate

    3 weeks ago

    Mumbai, India Organo Mart Full time

    Job Description Experience - Fresher to 1 year salary -2.4lpa+Incentives Role Description This is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service....

  • Customer Support Associate

    3 weeks ago

    Bengaluru, India iEnergizer Full time

    Company Description iEnergizer is a leading Business Process Outsourcing (BPO) provider dedicated to delivering high-quality customer management solutions. We help clients acquire, support, retain, and grow their markets through comprehensive life-cycle customer support services. Our partner base includes Fortune 500 companies across various industries,...

  • Customer Support Associate

    1 week ago

    Bengaluru, India child support foundation Full time

    **Salary**: ₹10,320.59 - ₹31,784.34 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Shift allowance Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass)...

  • ▷ (High Salary) Italian Customer Associate

    1 week ago

    Delhi, India RMV Workforce Corporation Full time

    Job Description Role- Italian Customer Success Associate Exp 1+ yrs Location: Gurugram (Onsite) Working Days: 5 Days a Week (Rotational Week Offs) Shifts: Rotational Transport: Both-side cabs available Requirements: Experience: Excellent comms in Italian or Hebrew , Certification mandatory Qualification: Graduate (Any stream) Skillset: Minimum 1...