Customer Support Associate

13 hours ago

Bengaluru India Firstsource Full time

Job Description Job Title: Customer Support Associate Job Category: CSA Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries. Roles & Responsibilities Revert on calls to customer on a variety of issues Update and process information accurately into the system(s) Resolve customer problems in a timely manner Take ownership & deliver on customer commitments Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. Ability to solve problems look for solutions aligned to customer's perspective and deliver on all commitments Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team. Who Can Apply - Freshers & Experienced professionals (0-1 year) are welcome - Voice Process - Tech Support - Qualification: Any Degree in Computer Science (B.E/B.Tech in CS/IT included) - Industry: Technical Support (Broadband/Configuration/Troubleshooting) - Excellent communication (SVAR 60+), hands-on technical support/service Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or [Confidential Information] email addresses.

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A Bengali voice process job typically involves handling customer interactions, primarily through phone calls, in the Bengali language. Responsibilities include providing customer support, resolving issues, and ensuring customer satisfaction. Fluency in Bengali (both spoken and written) is a core requirement, along with strong communication and...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider of customer management solutions. We help our partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. Our client base includes numerous Fortune 500 companies from various industry verticals such as Healthcare,...

  • Customer Support Support Associate and Chat Process

    2 hours ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Troubleshoot customer issues with products or services. - Provide information about company policies, features, and updates. - Handle customer complaints and escalate complex issues to relevant teams. - Maintain accurate customer records and interaction logs. - Offer product recommendations and cross-sell opportunities - Monitor customer satisfaction levels...

  • Customer Support Associate

    1 week ago

    Bengaluru, India Tekhunt Solutions Full time

    ON Role - Customer Support Associate/Sr. Associate Process: Voice Rotational Graveyard shifts - Night Shifts (two way cab will be provided) Male & female can apply Qualification: Any degree can apply 5 days working and 2 days Rotational off Work from Home Work Location : Chennai / Bangalore Salary for freshers - CTC 2.5 LPA Salary for min 6 months...

  • (Urgent) Customer Support Associate

    2 weeks ago

    India Wati Full time

    Job Description Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, India iEnergizer Full time

    Company Description iEnergizer is a leading Business Process Outsourcing (BPO) provider dedicated to delivering high-quality customer management solutions. We help clients acquire, support, retain, and grow their markets through comprehensive life-cycle customer support services. Our partner base includes Fortune 500 companies across various industries,...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India iEnergizer Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider dedicated to delivering high-quality customer management solutions. We help clients acquire, support, retain, and grow their markets through comprehensive life-cycle customer support services. Our partner base includes Fortune 500 companies across various industries,...

  • Customer Support Associate

    2 days ago

    Bengaluru, India child support foundation Full time

    **Salary**: ₹10,320.59 - ₹31,784.34 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Shift allowance Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass)...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, India e Satisfy Solutions Full time

    We are Hiring For Customer Support Associate Designation : Customer Support Associate Process : E-Commerce Qualification: UG/ Graduate can apply Shifts : Rotational, 5.5 days working Job Location : Sivancheeti Gardens, Shivaji Nagar, Bangalore Work Mode : Work From Office Skills : Good spoken English and typing speed Salary Package : upto 3 LPA for...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, India Firstsource Full time

    Job Title: Customer Support Associate – International Chat & Upselling Job Category: Senior Associate / Associate Function/Department: Operations Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on...