Operations Support Executive
18 hours ago
Job Description About Stokzy Stokzy is building India's most advanced AI-powered discount broker and financial education platform, dedicated to empowering retail traders with cutting-edge tools, data analytics, and simplified learning experiences. Join us to be a part of a fast-growing fintech startup revolutionizing the way India trades and learns. Role Overview We are looking for a smart, proactive, and detail-oriented Operations Support Executive Intern to assist the Operations & Customer Success teams. You will play a key role in daily business operations, onboarding, data handling, coordination, and ensuring smooth workflow across teams. Key ResponsibilitiesOperational Support - Assist in day-to-day platform and backend operations. - Manage user onboarding processes, KYC follow-ups, and account-related tasks. - Monitor and coordinate workflow between internal departments. Customer Support & Communication - Handle customer queries through email, chat, or support channels. - Maintain customer records and ensure timely follow-ups. - Provide support during masterclasses, webinars, or live sessions. Data & Reporting - Maintain dashboards, track user activity, and prepare weekly reports. - Record and analyze operations data for process improvement. - Support the ops team with documentation and SOP creation. Coordination & Administration - Assist in scheduling meetings, events, and operational activities. - Coordinate with marketing, tech, and product teams for smooth execution. - Perform administrative tasks as required to support management. Skills Required - Strong communication skills (English & Hindi) - Basic understanding of operations, customer support, or administration - Knowledge of Excel/Google Sheets - Ability to multitask and work in a fast-paced startup environment - Problem-solving mindset with attention to detail - Tech-savvy and quick learner Preferred Qualifications - Pursuing or completed bachelor's degree in Business, Commerce, Management, or similar fields - Prior internship experience in operations/CS will be a bonus - Interest in fintech, stock markets, trading, or startups What You'll Gain - Hands-on experience in real startup operations - Opportunity to work closely with founders and senior leadership - Exposure to fintech, trading systems, and AI-driven workflows - PPO (Pre-Placement Offer) opportunity based on performance - Certificate of Internship + Letter of Recommendation
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