Operations Executive

4 days ago

Gurugram Gurugram India CAREER BLOC Full time

Job Description Primary Title: Operations Executive About The Opportunity A fast-growing player in the HR technology and career services sector, we deliver talent solutions and operational support that connect candidates with career opportunities across India. We operate a high-velocity, customer-facing operations environment focused on quality, compliance, and continual process improvement. This onsite role in India is ideal for candidates who thrive in structured, metrics-driven operations and enjoy cross-functional collaboration. Role & Responsibilities - Manage day-to-day back-office and field operations including order processing, candidate onboarding, and client coordination to ensure SLA adherence. - Execute and maintain SOPsdocument workflows, identify inefficiencies and implement process improvements to boost throughput and accuracy. - Operate CRM/ATS systems for data entry, pipeline tracking, and status updates; ensure data integrity and timely reporting. - Coordinate with vendors and third-party partnersonboarding, issue resolution, invoice reconciliation and performance tracking. - Monitor and report operational KPIs; prepare weekly/monthly dashboards and present insights to stakeholders to drive decisions. - Support ad-hoc projects such as audit readiness, compliance checks, and cross-functional initiatives to scale operations. Skills & Qualifications Must-Have - Proven experience in operations, back-office, or customer-facing execution roles (on-site). - Proficiency with MS Excel and Google Sheets for reporting and reconciliation. - Hands-on experience with CRM platforms or ATS for candidate/client management. - Experience developing and following SOPs and standard workflows. - Vendor management and basic invoice reconciliation experience. - Comfortable tracking KPIs and delivering concise operational dashboards. Preferred - Familiarity with Salesforce, HubSpot, or leading ATS platforms. - Prior experience in HR tech, recruitment operations, or staffing services. - Experience with customer support tools (e.g., Zendesk, Freshdesk) or ERP systems. Benefits & Culture Highlights - On-site, collaborative team environment with clear growth paths into senior operations or people-ops roles. - Exposure to cross-functional stakeholders (recruiting, sales, finance) and hands-on process ownership. - Performance-driven culture with regular feedback, operational training, and opportunities to lead improvement projects. Location: On-site India. We welcome motivated operations professionals who deliver consistently, value process discipline, and want to make measurable impact across a fast-paced HR tech operations function. Skills: applicant tracking systems,management,operations executive,sop development,vendor management,google sheets,operations

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