Airlines Process Associate

1 week ago


Vadodara, Gujarat, India Aviation Indeed Full time

Job Title Customer Contact Centre Agent Industry Aviation Customer Service Location Ahmedabad India Job Type Full-time Minimum Qualification High School Qualification IATA or Airline Basic Tariff certification is a plus Experience Minimum 2 years in airline reservations ticketing airport check-ins or contact centers Roles and Responsibilities Respond to customer inquiries via phone email and web chat Sell up-sell and cross-sell products and services Handle new reservations ticket modifications refunds and fare calculations Ensure customer satisfaction by providing accurate and timely information Escalate complex queries to senior team members as needed Qualifications Skills Experience with Amadeus GDS is essential Strong communication skills in English spoken and written Ability to manage high call volumes in a fast-paced environment Customer-focused approach with a problem-solving mindset Adaptability to new systems and processes Willingness to work in shifts



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