International Ticketing Manager

2 weeks ago

Vadodara, Gujarat, India V4U Consultancy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

  • Booking and Ticketing: Process international flight bookings, issue tickets, and ensure accurate pricing and fare calculations using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
  • Customer Service: Assist clients with travel inquiries, provide detailed information on flight options, visa requirements, and travel restrictions, and ensure a high level of customer satisfaction.
  • Itinerary Management: Handle itinerary changes, cancellations, refunds, and rebooking requests in compliance with airline policies and fare rules.
  • Compliance and Documentation: Ensure all bookings adhere to international travel regulations, including IATA guidelines, and verify necessary travel documents such as passports and visas.
  • Issue Resolution: Address and resolve customer complaints, booking errors, or travel disruptions promptly and professionally.
  • Coordination: Collaborate with airlines, travel agencies, and other stakeholders to secure the best travel options and resolve issues.
  • Reporting: Maintain accurate records of bookings, payments, and customer interactions, and generate reports as required.
  • Market Knowledge: Stay updated on airline policies, fare structures, travel restrictions, and global travel trends to provide informed recommendations.

Preferred candidate profile

  • Experience: Minimum of 5 years of experience in travel agency operations, airline ticketing, or a similar role.

  • Skills:

  • Proficiency in GDS platforms (Amadeus, Sabre, or Galileo).

  • Strong knowledge of international travel regulations, fare rules, and airline policies.
  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict-resolution abilities.
  • Attention to detail and accuracy in handling bookings and documentation.

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