Senior Manager-part Sales Service Network-cvbu

Purpose of the RoleThe role is responsible for increasing the penetration of Tata Genuine Parts in authorised workshops by driving the availability of parts throughout the assigned territory It involve working closely with distributer to ensure the availability and consumption of parts by executing sales and demand fulfilment strategy leading to increase sales and market share It also involves ensuring parts availability of NPI models Job Responsibility1 Sales Planning and Execution Drive effective stock planning by monitoring stock levels supply constraints and demand levels and also ensure that fast moving parts are replenished through auto ordering system Ensure the availability of parts for newly launched vehicles Drive adherence to sales process guidelines set by the organization Drive primary part sales and ensure targets are achieved within respective territory and drive secondary sales through consumption demand Ensure demand fulfilment by coordinate with workshop distributers and internal team to ensure that product is available when required Drive sales targets in the respective territory by execute various demand generating activities like schemes holding mechanic meets Customer meets Coordinate and ensure the proper movement and supply of parts with PHQ Improve turnaround time TAT by ensuring the availably of parts availability and improve the following scores DSI CSI TSI NPS CEI Ensure the timely handling of channel partners and customer complaints including resolving payment issues claims settlements and product availability Actively explore growth opportunities to increase market share and expanded the network to meet business objectives Develop a deep understanding of the market and competition in assigned area and use insights on competition pricing and distribution strategies to help improve organizations own strategies and tactics2 Financial Management Monitor and ensure channel partners financial health by helping secure availability of financial options conducting stock analysis and receivable management Monitor over dues of dealers and distributers in assigned area and take actions when required3 Relationship Management Work collaboratively with channel partners to understand their issues and be an integral part in providing solutions at various levels Collaborate and maintain channel partner communication and share best practices4 People Management Maintain up to date product knowledge and actively provide training and educate to the retailers mechanics fleet operators and channel partners regarding product and the usage of genuine spare parts Instilling the importance of resolving customer complaints received by distributors and guiding them on best practices for handling tricky situations in a timely manner Also training them on importance of stock keeping timely ordering of parts DPM TPM new products and new initiativeStakeholder Profiles Nature of InteractionsInternalWarehouse Servicing of Orders providing e-permits Central Logistics team Tracking shipmentsTech Cell Tech CellExternalDistributors For order planning Payments review on regular basisDealers For order planning Payments review on regular basisTASS For order planning Payments review on regular basisKey account Customer Create the awareness about TGP benefit and resolve the parts availability issueTransporter For claims and timely delivery of consignmentsDesired Candidate Profile Education B E Mechanical Automobile Engg Optional MBA from renowned B school Relevant Experience 3-4 years Experience in Automobile Industry Experience in B2B or Channel Sales or Auto Component Sales Knowledge of English Hindi Regional Language is a Must Technical Knowledge of Spare Parts Knowledge SAP CRM Knowledge of Channel Management and Supply Management Skills Competencies Analytical Skills Technical Skills Communication Skills Interpersonal Skills Relationship Building skills Negotiation Skills Selling Skills Time Management Skills Problem Solving Skills Service Orientation Business Acumen