Client Relationship Executive

Customer Relationship Executive Inbound Process - Sales Support Department Sales Support Company Liasotech Private Limited Location Jamshedpur Salary Range 15 000 - 25 000 per month Gender Preference Female preferred Education Requirement English-medium schooling background About the Company Liasotech Private Limited is a leading manufacturer of oil filtration machines and a trusted AMC ARC service provider for major steel and power industries including Tata Steel Jindal BSL NTPC BHEL Durgapur Steel Plant and others With a commitment to engineering excellence and superior customer service we support industrial clients in maintaining high-quality oil filtration and maintenance operations Position Overview The Customer Relationship Executive Inbound Process will play a key role in supporting the sales department by handling inbound client queries preparing quotations managing customer relationships and ensuring timely grievance resolution The ideal candidate will have excellent communication skills strong attention to detail and the ability to coordinate effectively with internal teams and clients Key Responsibilities1 Customer Query Handling Inbound Attend and respond to inbound calls emails and inquiries from existing and prospective clients Provide accurate information about products AMC ARC services and technical support processes Maintain a positive professional and service-oriented communication style 2 Quotation Management Creation Prepare quotations for oil filtration machines spare parts and AMC ARC services Coordinate with the technical and sales teams to ensure accuracy of pricing and technical details Follow up with clients on shared quotations and update status in CRM software 3 Client Relationship Management Build and maintain strong relationships with key industrial clients such as steel and power plant customers Understand client needs and ensure high-quality support throughout the sales cycle Maintain customer data call logs and follow-up records 4 Grievance Handling Resolution Address customer complaints or service issues promptly and professionally Coordinate with service technical teams to ensure timely resolution within defined SLAs Document grievances and ensure closure updates are communicated to clients 5 Internal Coordination Work closely with Sales Service and Operations teams for order processing scheduling AMC ARC services and updating status reports Support the preparation of MIS reports customer feedback summaries and sales support documentation Key Performance Indicators KPIs Quotation Accuracy Turnaround Time TAT Target Prepare and share quotations within defined timelines e g 24-48 hours Client Query Response Time of inquiries responded to within the same day Customer Satisfaction Score CSAT Based on feedback collected from clients Grievance Resolution Time of issues resolved within SLA timelines Follow-Up Adherence Consistent follow-up on shared quotations and service updates Documentation CRM Update Accuracy Timely and accurate entry of client interactions complaints and follow-up details Candidate Requirements Female candidates preferred Must have an English-medium schooling background Excellent communication skills written and verbal Basic knowledge of industrial machinery or willingness to learn Strong organizational and time-management abilities Proficiency in MS Office Excel Word and CRM software preferred Ability to work in a fast-paced environment and handle customer interactions professionally Work Experience 0-3 years of experience in customer relationship sales support or inbound customer service roles freshers welcome based on communication skills Benefits Competitive salary and incentives Career growth opportunities in a fast-growing industrial technology company Exposure to top-tier clients in steel and power sectors Supportive and professional work environment Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Flexible schedule Food provided Paid sick time Paid time off Provident Fund Work Location In person