Client Relationship Executive

Job Description: Customer Relationship Executive (Inbound Process – Sales Support)

Department: Sales Support

Company: Liasotech Private Limited

Location: Jamshedpur

Salary Range: ₹15,000 – ₹25,000 per month

Gender Preference: Female (preferred)

Education Requirement: English-medium schooling background

About the Company

Liasotech Private Limited is a leading manufacturer of oil filtration machines and a trusted AMC/ARC service provider for major steel and power industries, including Tata Steel, Jindal, BSL, NTPC, BHEL, Durgapur Steel Plant, and others. With a commitment to engineering excellence and superior customer service, we support industrial clients in maintaining high-quality oil filtration and maintenance operations.

Position Overview

The Customer Relationship Executive (Inbound Process) will play a key role in supporting the sales department by handling inbound client queries, preparing quotations, managing customer relationships, and ensuring timely grievance resolution. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to coordinate effectively with internal teams and clients.

Key Responsibilities1. Customer Query Handling (Inbound)

• Attend and respond to inbound calls, emails, and inquiries from existing and prospective clients.
• Provide accurate information about products, AMC/ARC services, and technical support processes.
• Maintain a positive, professional, and service-oriented communication style.

2. Quotation Management & Creation

• Prepare quotations for oil filtration machines, spare parts, and AMC/ARC services.
• Coordinate with the technical and sales teams to ensure accuracy of pricing and technical details.
• Follow up with clients on shared quotations and update status in CRM/software.

3. Client Relationship Management

• Build and maintain strong relationships with key industrial clients such as steel and power plant customers.
• Understand client needs and ensure high-quality support throughout the sales cycle.
• Maintain customer data, call logs, and follow-up records.

4. Grievance Handling & Resolution

• Address customer complaints or service issues promptly and professionally.
• Coordinate with service/technical teams to ensure timely resolution within defined SLAs.
• Document grievances and ensure closure updates are communicated to clients.

5. Internal Coordination

• Work closely with Sales, Service, and Operations teams for order processing, scheduling AMC/ARC services, and updating status reports.
• Support the preparation of MIS reports, customer feedback summaries, and sales support documentation.

Key Performance Indicators (KPIs)

• Quotation Accuracy & Turnaround Time (TAT)
• Target: Prepare and share quotations within defined timelines (e.g., 24–48 hours).
• Client Query Response Time
• % of inquiries responded to within the same day.
• Customer Satisfaction Score (CSAT)
• Based on feedback collected from clients.
• Grievance Resolution Time
• % of issues resolved within SLA timelines.
• Follow-Up Adherence
• Consistent follow-up on shared quotations and service updates.
• Documentation & CRM Update Accuracy
• Timely and accurate entry of client interactions, complaints, and follow-up details.

Candidate Requirements

• Female candidates preferred.
• Must have an English-medium schooling background.
• Excellent communication skills (written and verbal).
• Basic knowledge of industrial machinery or willingness to learn.
• Strong organizational and time-management abilities.
• Proficiency in MS Office (Excel, Word) and CRM software (preferred).
• Ability to work in a fast-paced environment and handle customer interactions professionally.

Work Experience

• 0–3 years of experience in customer relationship, sales support, or inbound customer service roles (freshers welcome based on communication skills).

Benefits

• Competitive salary and incentives.
• Career growth opportunities in a fast-growing industrial technology company.
• Exposure to top-tier clients in steel and power sectors.
• Supportive and professional work environment.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person