Client Relationship Executive

**Job Description: Customer Relationship Executive (Inbound Process - Sales Support)**

**Department**: Sales Support
**Company**: Liasotech Private Limited
**Location**: Jamshedpur
**Salary Range**: ₹15,000 - ₹25,000 per month
**Gender Preference**: Female (preferred)
**Education Requirement**: English-medium schooling background

**About the Company**

Liasotech Private Limited is a leading manufacturer of **oil filtration machines** and a trusted **AMC/ARC service provider** for major steel and power industries, including **Tata Steel, Jindal, BSL, NTPC, BHEL, Durgapur Steel Plant**, and others. With a commitment to engineering excellence and superior customer service, we support industrial clients in maintaining high-quality oil filtration and maintenance operations.

**Position Overview**

**Key Responsibilities1. Customer Query Handling (Inbound)**
- Provide accurate information about products, AMC/ARC services, and technical support processes.
- Maintain a positive, professional, and service-oriented communication style.

**2. Quotation Management & Creation**
- Prepare quotations for oil filtration machines, spare parts, and AMC/ARC services.
- Coordinate with the technical and sales teams to ensure accuracy of pricing and technical details.
- Follow up with clients on shared quotations and update status in CRM/software.

**3. Client Relationship Management**
- Build and maintain strong relationships with key industrial clients such as steel and power plant customers.
- Understand client needs and ensure high-quality support throughout the sales cycle.
- Maintain customer data, call logs, and follow-up records.

**4. Grievance Handling & Resolution**
- Address customer complaints or service issues promptly and professionally.
- Coordinate with service/technical teams to ensure timely resolution within defined SLAs.
- Document grievances and ensure closure updates are communicated to clients.

**5. Internal Coordination**
- Work closely with Sales, Service, and Operations teams for order processing, scheduling AMC/ARC services, and updating status reports.
- Support the preparation of MIS reports, customer feedback summaries, and sales support documentation.

**Key Performance Indicators (KPIs)**
- **Quotation Accuracy & Turnaround Time (TAT)**:

- Target: Prepare and share quotations within defined timelines (e.g., 24-48 hours).
- **Client Query Response Time**:

- % of inquiries responded to within the same day.
- **Customer Satisfaction Score (CSAT)**:

- Based on feedback collected from clients.
- **Grievance Resolution Time**:

- % of issues resolved within SLA timelines.
- **Follow-Up Adherence**:

- Consistent follow-up on shared quotations and service updates.
- **Documentation & CRM Update Accuracy**:

- Timely and accurate entry of client interactions, complaints, and follow-up details.
- Must have an English-medium schooling background.
- Excellent communication skills (written and verbal).
- Basic knowledge of industrial machinery or willingness to learn.
- Strong organizational and time-management abilities.
- Proficiency in MS Office (Excel, Word) and CRM software (preferred).
- Ability to work in a fast-paced environment and handle customer interactions professionally.

**Work Experience**
- 0-3 years of experience in customer relationship, sales support, or inbound customer service roles (freshers welcome based on communication skills).

**Benefits**
- Competitive salary and incentives.
- Career growth opportunities in a fast-growing industrial technology company.
- Exposure to top-tier clients in steel and power sectors.
- Supportive and professional work environment.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person