Back Office Executive

- Back Office Sales Support Executive Company Liasotech Private Limited Location Jamshedpur Jharkhand Industry Manufacturing Fabrication Engineering Services AMC ARC Role Back Office Executive Sales Support Executive Employment Type Full-Time About Liasotech Private Limited Liasotech Private Limited is an established engineering and industrial service provider in Jamshedpur and a recognized vendor for Tata Steel and various reputed industries in the steel and power sectors The company specializes in heavy fabrication engineering components maintenance jobs and AMC ARC service contracts We are seeking a skilled Back Office Sales Support Executive to assist sales operations and client coordination activities 1 Position Overview The Back Office Sales Support Executive will support sales documentation client communication quotation preparation and complaint handling The role requires excellent coordination skills especially with clients like Tata Steel and strong efficiency in handling AMC ARC documentation and manufacturing-related back-office tasks 2 Key ResponsibilitiesA Sales Quotation Management Prepare quotations proposals BOQs pricing sheets and tender documents Maintain a tracker of all quotations follow-ups order confirmations and success rate Coordinate with production purchase teams for costing inputs before quotation submission Assist in tender submissions and vendor registration processes for Tata Steel and other industrial clients B Email Communication Management Draft and respond to professional emails to clients vendors OEMs and internal departments Maintain proper email documentation and communication logs Prepare business letters follow-up mails submission mails and service billing related communication C Client Complaints Enquiry Handling Register track and respond to client complaints and enquiries Coordinate with service production or AMC ARC teams to resolve issues promptly Maintain complaint logs and ensure timely closure with feedback from clients Provide updates on material status service progress and order dispatch details D Back Office Documentation Support Maintain filing of purchase orders work orders quotations agreements and AMC ARC documents Assist in preparing job cards gate pass requests WCC service reports inspection reports Support in preparing delivery challans e-way bill details and dispatch coordination E Customer Support Relationship Management Serve as a coordination point between clients especially Tata Steel departments and internal teams Provide updated information on order status project AMC progress and documentation Support recurring clients with documentation required for AMC ARC renewals and tenders F MIS Reporting Prepare daily weekly and monthly sales enquiry MIS reports Maintain trackers for quotations enquiries completed jobs and customer satisfaction metrics Share management dashboards highlighting enquiry trends quotation success rates and complaint analysis 3 Required Skills ExpertiseTechnical Skills Proficiency in MS Excel Word PowerPoint must be good with data entry reporting Ability to prepare quotations commercial proposals and tender documents Basic knowledge of manufacturing terms BOQs fabrication items and service job documentation Familiarity with Tata Steel vendor portal documentation WCC SES preferred Soft Skills Strong written verbal communication skills Quick response handling problem-solving aptitude Ability to multi-task prioritize and manage time efficiently Excellent coordination follow-up skills and customer service orientation Accuracy and attention to detail in documentation 4 Experience Required 2-5 years of experience in back office sales support or customer support roles Experience in manufacturing fabrication engineering AMC-ARC industries preferred Experience working with Tata Steel vendor processes will be an added advantage 5 Qualification Graduate B Com BBA BA B Sc Diploma in Office Management Additional certification in computer applications or office administration is a plus 6 Key Performance Indicators KPIs 1 Quotation Management KPIs Number of quotations prepared per month Accuracy timely submission of quotations Quotation-to-order conversion ratio 2 Email Communication Efficiency Response time to client emails Correctness and professionalism in communication 3 Client Complaints Enquiry Handling Average resolution time for complaints Number of enquiries handled effectively Client satisfaction and positive feedback score 4 Documentation Quality Error-free documentation and filing accuracy Timely preparation of WCC gate pass service reports etc 5 MIS Reporting Timeliness and accuracy of weekly monthly MIS reports Updated and accurate enquiry and quotation trackers 6 Coordination Team Support Effectiveness of coordination with accounts production purchase and AMC teams Reduced delays and improved workflow due to timely back-office support 7 Key Result Areas KRAs KRA 1 - Quotation Tender Support Ensure timely and accurate quotation preparation and support successful order acquisition KRA 2 - Client Communication Service Support Provide consistent and efficient communication between clients and operations teams KRA 3 - Complaint Enquiry Management Achieve timely closure of client complaints with complete documentation KRA 4 - Documentation Record Management Maintain proper filing and documentation for all sales AMC ARC and project records KRA 5 - MIS Reporting Deliver accurate MIS reports to management improving decision-making Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Work Location In person