CMDB - Assistant Manager

2 weeks ago

Gurgaon, Haryana, India Axa XL Full time
Job Description

Essential Responsibilities:

- Review and process CMDB requests submitted through the Service Catalog.
- Provide ad-hoc and scheduled data extracts to the customer base.
- Primary responsibility for level one customer communication.
- Build new and improve existing operational processes, identified from feedback from customers and upper management.
- Work with other Configuration Management team members to satisfy key stakeholders requirements.
- Assist in documenting Service Asset and Configuration processes and procedural documentation.
- Provide holiday cover for the Configuration Management Team as required.
- You will report to the Configuration Team Manager.

Required Skills and Abilities:

- Experience with Asset and Configuration Management Processes involving both in-house and externally supported applications.
- Experience in working within an established CMDB, including creating and maintaining records, relationships, services, and processes.
- Understanding of ServiceNow CDSM data models.
- Excellent working knowledge of IT Operations and support organizations is an advantage.
- Ability to articulate processes and drive consistent process improvements that aid End Users.
- Preference for candidates with experience in Service Management principles.
- Knowledge of Configuration Management and its role in the IT Services life cycle.
- Strong organizational skills, including effective scheduling, prioritization, and time management. Able to meet tight deadlines and demonstrate a can-do attitude.
- Effective communication skills for both conveying processes and understanding customer needs.
- Proven track record of delivering consistently first-class customer service (internally and/or externally).
- Ability to build effective working relationships (internally/externally), establishing credibility among a wide and demanding client group.
- Comfortable taking ownership of work, identifying the need for action (using initiative) while working effectively within a team.
- Intermediate working knowledge of Microsoft Office programs, MS Teams, and Power BI (or equivalent).
- Basic knowledge of MS Azure or AWS Cloud solutions.

Desired Skills and Abilities:

- Resilient and adaptable style, with a proven ability to remain calm in demanding circumstances and adjust comfortably to changing conditions and priorities.
- Excellent attention to detail, with a meticulous eye for identifying inconsistencies/inaccuracies.
- Demonstrable ability to interpret and manipulate data clearly and accurately, with the ability to extract and articulate key points.

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