CMDB Process, Team Lead

2 days ago

Gurgaon, Haryana, India Ahead Full time ₹ 20,00,000 - ₹ 25,00,000 per year

The Process Team Lead is the strategic owner and operational leader of the Configuration Management Database (CMDB) and related IT Service Management (ITSM) processes in ServiceNow. This role is accountable for defining, governing, and optimizing the CMDB to ensure accurate, reliable, and actionable configuration data that underpins ITSM, IT Operations Management (ITOM), and Asset Management functions. The CMDB Manager combines process leadership with deep technical expertise, driving automation, integrations, and data quality improvements while ensuring alignment with ITIL-based processes such as Incident, Change, Problem, and Release Management.

Roles and Responsibilities- Own and govern the enterprise CMDB process in alignment with ITIL best practices, ensuring it meets the needs of ITSM, ITOM, and business stakeholders.
- Define and enforce CMDB policies, procedures, naming conventions, class structures, and relationship models.
- Lead technical configuration of the CMDB in ServiceNow, including Discovery, Service Mapping, reconciliation rules, and data integrations.
- Partner with ITSM process owners to ensure CMDB data is effectively leveraged for Incident, Change, Problem, Release, and Asset Management.
- Ensure CI data and relationships support impact analysis, risk assessment, and root cause analysis for ITSM workflows.
- Drive automation of data population, normalization, deduplication, and enrichment processes to maintain CMDB data quality.
- Monitor CMDB and ITSM process health through KPIs, dashboards, and automated reporting; proactively address gaps and compliance issues.
- Lead CMDB and ITSM process audits to ensure alignment with regulatory, contractual, and security requirements.
- Develop and deliver training, documentation, and workshops to promote CMDB and ITSM process adoption.
- Provide leadership and mentorship to analysts or administrators supporting CMDB and ITSM process functions.
- Serve as the subject matter expert (SME) for CMDB- and ITSM-related projects, upgrades, and process improvement initiatives.

Qualifications- Bachelors degree in Information Technology, Computer Science, or related discipline (Masters preferred).
- 5+ years of experience managing or administrating CMDB processes, with at least 3 years in a ServiceNow environment.
- 3+ years of experience supporting or managing ITSM processes (Incident, Change, Problem, Request, Release).
- Deep knowledge of ITIL Configuration Management and ITSM principles (ITIL v3/v4 Certification preferred).
- Proven hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, and integration of data sources.
- Strong understanding of IT infrastructure, application architecture, and cloud environments.
- Demonstrated success in CMDB and ITSM data governance, normalization, and reconciliation strategies.
- Excellent stakeholder management skills with the ability to communicate complex technical concepts to non-technical audiences.
- Strong leadership skills with experience in process ownership and team management.

Preferred Skills- ServiceNow Certified Implementation Specialist- CMDB or Discovery.
- ServiceNow ITSM module implementation and configuration experience.
- Experience with scripting in ServiceNow (JavaScript, Glide API) for advanced automation.
- Familiarity with CMDB integration tools, APIs, and IT asset management practices.
- Background in service impact modeling and business service mapping.

  • CMDB Process

    3 days ago

    Gurgaon, Haryana, India Ahead Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The CMDB Process & Technical Analyst is responsible for the governance, accuracy, and optimization of the Configuration Management Database (CMDB) within ServiceNow. This role ensures that CMDB processes are well-defined, implemented, and adhered to, enabling accurate visibility into IT assets, services, and relationships. Working closely with IT operations,...

  • CMDB - Assistant Manager

    3 weeks ago

    Gurgaon, Haryana, India Axa XL Full time

    Job DescriptionEssential Responsibilities:- Review and process CMDB requests submitted through the Service Catalog.- Provide ad-hoc and scheduled data extracts to the customer base.- Primary responsibility for level one customer communication.- Build new and improve existing operational processes, identified from feedback from customers and upper...

  • CMDB (Assistant Manager)

    2 weeks ago

    Gurgaon, Haryana, India AXA XL Full time ₹ 10,000 - ₹ 25,000 per year

    Configuration Assistant ManagerBangalore, Karnataka India & Gurgaon, Haryana-IndiaWorking as part of the Configuration Management Team with close contact with Application Development and Support, Infrastructure, and Service Management. The CMDB Assistant Manager will work on CMDB accuracy, required communication and follow-ups, and increase efficiency in...

  • 15h Left: Lead Consultant Observability 26 CMDB Senior Engineer

    4 weeks ago

    Gurgaon, Haryana, India Genpact Full time

    Job DescriptionReady to build the future with AIAt Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...

  • Team Lead

    3 days ago

    Gurgaon, Haryana, India Mobikwik Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    VKYC Team Lead MobiKwik -Experienced Leader in Digital VKYC & Inbound Operations | Driving Compliance, Efficiency & Performance in Fintech A MobiKwik VKYC Team Lead is responsible for managing and leading a team focused on digital VKYC (Video Know Your Customer) processes within the fintech company, MobiKwik. This role involves ensuring compliance with...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India HELLA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Team Lead - Accounting (O2C)Location Gurugram - Haryana, IndiaFORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts...

  • Team Lead

    1 week ago

    Gurgaon, Haryana, India Zero Brokerage Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team Lead – Real Estate SalesLocation: Gurgaon (On-site)Work Schedule: 6 Days a WeekEmployment Type: Full-TimeIndustry: Real Estate / PropertyCompany OverviewZero Brokerage is a luxury real estate brokerage firm committed to offering transparent and customer-centric services. We specialize in premium residential and commercial real estate projects across...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India HELLA GmbH & Co. KGaA. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Team Lead - Accounting (O2C)Location Gurugram - Haryana, IndiaFORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts...

  • Team Lead

    2 days ago

    Gurgaon, Haryana, India Ameriprise Financial Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the Team Lead of Distribution Operations team, you will oversee a team responsible for managing AML/KYC and distributor due diligence processes for wholesale and institutional clients of our EMEA-based asset management business. You will work in close partnership with the EMEA Client Management team and act as a key liaison between internal stakeholders...

  • Team Lead

    3 days ago

    Gurgaon, Haryana, India Axalta Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are currently looking for a Team Lead- MDM to join us at our facility in Gurugram, Haryana.Technical Competencies:Should have hands on experience on Master data creation and maintenance (Material/Vendor/Pricing/Customer/PIRs/Source List/BOM data etc)Hands on experience on SAP toolsets in Data space including Data extraction programs from SAP, SQVIs, ETL...