CMDB Process, Team Lead

6 days ago

Gurgaon, Haryana, India Ahead Full time ₹ 20,00,000 - ₹ 25,00,000 per year

The Process Team Lead is the strategic owner and operational leader of the Configuration Management Database (CMDB) and related IT Service Management (ITSM) processes in ServiceNow. This role is accountable for defining, governing, and optimizing the CMDB to ensure accurate, reliable, and actionable configuration data that underpins ITSM, IT Operations Management (ITOM), and Asset Management functions. The CMDB Manager combines process leadership with deep technical expertise, driving automation, integrations, and data quality improvements while ensuring alignment with ITIL-based processes such as Incident, Change, Problem, and Release Management.

Roles and Responsibilities- Own and govern the enterprise CMDB process in alignment with ITIL best practices, ensuring it meets the needs of ITSM, ITOM, and business stakeholders.
- Define and enforce CMDB policies, procedures, naming conventions, class structures, and relationship models.
- Lead technical configuration of the CMDB in ServiceNow, including Discovery, Service Mapping, reconciliation rules, and data integrations.
- Partner with ITSM process owners to ensure CMDB data is effectively leveraged for Incident, Change, Problem, Release, and Asset Management.
- Ensure CI data and relationships support impact analysis, risk assessment, and root cause analysis for ITSM workflows.
- Drive automation of data population, normalization, deduplication, and enrichment processes to maintain CMDB data quality.
- Monitor CMDB and ITSM process health through KPIs, dashboards, and automated reporting; proactively address gaps and compliance issues.
- Lead CMDB and ITSM process audits to ensure alignment with regulatory, contractual, and security requirements.
- Develop and deliver training, documentation, and workshops to promote CMDB and ITSM process adoption.
- Provide leadership and mentorship to analysts or administrators supporting CMDB and ITSM process functions.
- Serve as the subject matter expert (SME) for CMDB- and ITSM-related projects, upgrades, and process improvement initiatives.

Qualifications- Bachelors degree in Information Technology, Computer Science, or related discipline (Masters preferred).
- 5+ years of experience managing or administrating CMDB processes, with at least 3 years in a ServiceNow environment.
- 3+ years of experience supporting or managing ITSM processes (Incident, Change, Problem, Request, Release).
- Deep knowledge of ITIL Configuration Management and ITSM principles (ITIL v3/v4 Certification preferred).
- Proven hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, and integration of data sources.
- Strong understanding of IT infrastructure, application architecture, and cloud environments.
- Demonstrated success in CMDB and ITSM data governance, normalization, and reconciliation strategies.
- Excellent stakeholder management skills with the ability to communicate complex technical concepts to non-technical audiences.
- Strong leadership skills with experience in process ownership and team management.

Preferred Skills- ServiceNow Certified Implementation Specialist- CMDB or Discovery.
- ServiceNow ITSM module implementation and configuration experience.
- Experience with scripting in ServiceNow (JavaScript, Glide API) for advanced automation.
- Familiarity with CMDB integration tools, APIs, and IT asset management practices.
- Background in service impact modeling and business service mapping.

  • CMDB Process

    7 days ago

    Gurgaon, Haryana, India Ahead Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The CMDB Process & Technical Analyst is responsible for the governance, accuracy, and optimization of the Configuration Management Database (CMDB) within ServiceNow. This role ensures that CMDB processes are well-defined, implemented, and adhered to, enabling accurate visibility into IT assets, services, and relationships. Working closely with IT operations,...

  • Tech Process Team Lead

    2 days ago

    Gurgaon, Haryana, India Google Operations Center Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Tech Process Team Lead, you will serve as a strategic leader and resource for the email production...

  • Process Coordinator

    5 days ago

    Gurgaon, Haryana, India E Process Solutions Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Roles and Responsibilities:· Directly support to VP – Digital Process (including phones, calculating monthly budgets, administrative duties, etc.)· Answer phones with professionalism and ability to screen call information for efficient handling.· Coordinate and organize inter and intra department team meetings, including preparation of the agenda,...

  • Team Lead

    6 days ago

    Gurgaon, Haryana, India Mobikwik Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    VKYC Team Lead MobiKwik -Experienced Leader in Digital VKYC & Inbound Operations | Driving Compliance, Efficiency & Performance in Fintech A MobiKwik VKYC Team Lead is responsible for managing and leading a team focused on digital VKYC (Video Know Your Customer) processes within the fintech company, MobiKwik. This role involves ensuring compliance with...

  • Team Lead

    1 week ago

    Gurgaon, Haryana, India Iqubit Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Team Lead who can drive operational excellence, manage performance metrics, and lead a team of chat support executives to deliver outstanding customer experience. The role requires hands-on experience in managing KPIs such as AHT, CSAT, Attrition, and SLA adherence in a fast-paced BPO environment.Key Responsibilities:Lead, coach, and...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Valuedrive Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We are looking for a Team Lead Motor Insurance with hands-on experience in managing a team and driving business performance. The ideal candidate should have a strong understanding of the Motor Insurance domain and ensure compliance with all mandatory insurance requirements.Key Responsibilities:Lead and manage a team to achieve business targets in the motor...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Zero Brokerage Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team Lead – Real Estate SalesLocation: Gurgaon (On-site)Work Schedule: 6 Days a WeekEmployment Type: Full-TimeIndustry: Real Estate / PropertyCompany OverviewZero Brokerage is a luxury real estate brokerage firm committed to offering transparent and customer-centric services. We specialize in premium residential and commercial real estate projects across...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India Ameriprise Financial Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the Team Lead of Distribution Operations team, you will oversee a team responsible for managing AML/KYC and distributor due diligence processes for wholesale and institutional clients of our EMEA-based asset management business. You will work in close partnership with the EMEA Client Management team and act as a key liaison between internal stakeholders...

  • Team Lead

    6 days ago

    Gurgaon, Haryana, India Axalta Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are currently looking for a Team Lead- MDM to join us at our facility in Gurugram, Haryana.Technical Competencies:Should have hands on experience on Master data creation and maintenance (Material/Vendor/Pricing/Customer/PIRs/Source List/BOM data etc)Hands on experience on SAP toolsets in Data space including Data extraction programs from SAP, SQVIs, ETL...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India Ameriprise Financial Services, LLC Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    As the Team Lead of Distribution Operations team, you will oversee a team responsible for managing AML/KYC and distributor due diligence processes for wholesale and institutional clients of our EMEA-based asset management business. You will work in close partnership with the EMEA Client Management team and act as a key liaison between internal stakeholders...