CMDB (Assistant Manager)

Configuration Assistant Manager
Bangalore, Karnataka India & Gurgaon, Haryana-India

Working as part of the Configuration Management Team with close contact with Application Development and Support, Infrastructure, and Service Management. The CMDB Assistant Manager will work on CMDB accuracy, required communication and follow-ups, and increase efficiency in request processing and reporting capabilities.

What You'll Be DOING
What will your essential responsibilities include?

Working as part of the Configuration Management Team with close contact with all the Service Management workstreams, the Configuration Assistant Manager will enforce the established processes and provide first and second level configuration activities. This role will have a focus on continual improvement of operational processes.

In close collaboration with the existing Configuration Management members, the role will work with all the Service Management areas regarding the creation, modification, and validation of configuration items in the CMDB. The establishment of an offshore presence will continue to extend the service hours of the group utilizing the best practices from Configuration Management

Phase 1
Review and processing of CMDB requests submitted through the Service Catalog

Providing ad hoc and scheduled data extracts to customer base

Phase 2
Primary responsibility for level one customer communication

Building new and improving existing operational processes, identified from feedback from customers and upper management.

Working with other Configuration Management team members to satisfy key stakeholders requirements

Assisting in documenting Service Asset and Configuration processes and procedural documentation

Provide holiday cover for the Configuration Management Team as required

You will report to the AXA XL process owner for Service Asset and Configuration Management

What You Will BRING
We're looking for someone who has these abilities and skills:

• Experience with Asset and Configuration Management Processes involving both in-house and externally supported applications
• Experience in working within an established CMDB, including the creating and maintenance of records, relationships, services and processes
• Understanding of ServiceNow CDSM data models
• Strong working knowledge of IT Operations and support organizations would be an advantage
• Ability to articulate process and drive consistent process improvements that aid End Users
• Preference will be given to candidates with experience in Service Management principles
• Knowledge of Configuration Management and its role in the IT Services life cycle
• Able to organise self, including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines. Demonstrates a 'can do' attitude
• Strong communication skills for both conveying process and understanding customer need
• Proven track record of knowing what it takes to provide a consistently first class customer service internally and/or externally
• Ability to build effective working relationships (Internally/Externally), establishing credibility amongst a wide and demanding client group
• Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team
• Intermediate working knowledge of Microsoft Office programs, MS Teams, and Power BI (or equivalent)
• Basic knowledge of MS Azure or AWS Cloud solutions
• Desirable Knowledge and Skills:
• Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities
• Excellent attention to detail and a meticulous eye for identifying inconsistencies / inaccuracies
• Demonstrable evidence of interpreting and manipulating data clearly and accurately with the ability to extract and clearly articulate key points
• The role would suit flexible, highly driven self-starters, with a strong desire to challenge and deliver

Education And Qualifications
The role requires individuals of graduate calibre

FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.
It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see