WBO:WBSU Customer Service Manager Trade

5 days ago


Bhavnagar India Axis Bank Full time

Job Description

About WB Service Hub:

In order to deliver best in class customer service as also have better control on Wholesale Banking transactions, forms which include Corporate Current Account bulk servicing and CMS transactions, This will help in controlling the TAT/NFTRs on transaction delivery with better synergies with WTO Centralized Units. The primary aim is to improved customer experience, importance and contribution towards the organization, provide proactive service delivery in terms of Wholesale Banking (WB) Service and services covering CA/CMS businesses, provide best in class TATs coupled with significantly reduced NFTR levels on the entire gamut of Transactions and Service Requests in respect of the aforesaid lines of business. In order to deliver best in class customer service as also have better control on TAT/NFTRs on transaction delivery. The primary aim is to improve customer experience.

About the Role:

The WBS-CA_CSO is designated to offer an enhanced and differentiated service experience to Wholesale banking Client tele (WCG+ CBG segments). They will need to ensure prompt processing of service requests to deliver best in class customer service as also have better control on TAT/NFTRs on transaction delivery. The primary aim is to improve customer experience.

Key Responsibilities

. Ensure Error Free Processing of CA_SRS pertaining to WCG and CBG customers, financial transactions (RTGS/NEFT/EPH/ESCROW Fund transfer) resulting in zero loss.

. Ensure CA Opening within stipulated TAT, NFTR Control in CA service requests.

. Deepen CA CDAB from mapped book/Branch

. Process signature addition/deletion, DD/PO issuance and bulk payments within defined TAT.

. Ensure Digital Adoption and penetration achievement of target (CIB and CMS).

. Handle IPO/NFO/Right Issues, ensure transactions processed are compliant to external as well as internal guidelines.

. Ensure Internal and External Audit handling

. Responsible for controlling operational, compliance and financial risks involved in the day-to-day operation.

. Handle complaints / investigation and resolution thereof within defined TAT, regulatory and other complaints, Court orders, Investigations from Govt. agencies, Other issues

Qualifications:

Optimal qualification for success on the job is:

. Graduate/ MBA preferred

. Additional Certificate course relate to Banking sector (if any)

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

. Knowledge of banking products and services

. Knowledge of regulatory guidelines and norms

. Good communication (both verbal and written) skill in both English and the local language (preferred)

. Ability to manage complex client situations

. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

. Ability to handle pressure and meet deadlines

#ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply



  • Noida, India Axis Bank Full time

    Job Description WBO:WBSU Customer Service Officer Trade & Forex INTERNAL USAGE: No. of Vacancies: Reports to: Customer Service Manager Is a Team leader N Team Size: Grade: Officer/AM/DM/Manager Business: Corporate Centre Department: Wholesale Banking Operations Sub-Department: Location: Across India About Wholesale Banking Operations With branches...


  • Kurnool, India Axis Bank Full time

    Job Description WBO:WBSU-WB Service Relationship Manager INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader Y/N Team Size: Grade: Manager- DVP Business: Corporate Center Department: Wholesale Banking Operations Sub-Department: - Location: About Wholesale Banking Operations Wholesale Banking Operations manages the entire life cycle of the...


  • Bhavnagar, Gujarat, India Axis Bank Full time

    WBO WBSU Customer Service Officer Trade Forex INTERNAL USAGE No of Vacancies Reports to Customer Service Manager Is a Team leader N Team Size Grade Officer AM DM Manager Business Corporate Centre Department Wholesale Banking Operations Sub-Department Location Across India About Wholesale Banking Operations With branches spread across the...


  • Bengaluru, India Axis Bank Full time

    Job Description WBO:MWBC Customer Service Manager Trade & Forex INTERNAL USAGE: No. of Vacancies: Reports to: Branch Head Is a Team leader Y Team Size: 1-2 Grade: Manager Business: Corporate Centre Department: Wholesale Banking Operations Sub-Department: Location: Across India About Wholesale Banking Operations With branches spread across the country,...


  • India Axis Bank Full time

    Job Description WBO:WBC Customer Service Officer Trade & Forex INTERNAL USAGE: No. of Vacancies: Reports to: Customer Service Manager or Branch Head Is a Team leader N Team Size: Grade: Officer/AM/DM/Manager Business: Corporate Banking Department: Wholesale Banking Products Sub-Department: Location: Across India About With branches spread across the...


  • Bhavnagar, India Axis Bank Full time

    WBO MWBC WB Customer Service Head INTERNAL USAGE No of Vacancies Reports to Head Service Is a Team leader Y Team Size Grade AVP VP Business Corporate Centre Department Wholesale Banking Operations Sub-Department Location About Wholesale Banking Operations The wholesale banking operations department helps in managing the transaction in the...


  • Jaipur, India Axis Bank Full time

    Job Description About the Role As a part of the wholesale banking product team, Trade Customer Service Officers (Trade CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. Trade CSOs are required to handle service requests, process transactions efficiently and within the stipulated...

  • Customer Service

    2 days ago


    Bhavnagar, India Intelligent Medical Billing Solutions Full time

    Industry Type Analytics / KPO / Research Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations Employment Type: - full Time, Permanent Education: - Any Graduate in Any Specialization Should have very good communication skills in English Should have Good Knowledge & Expertise in US healthcare medical terms. Knowledge of insurance...


  • Bengaluru, India The Wells Fargo Foundation Full time

    Job Description About this role: Wells Fargo is seeking a... In this role, you will: - Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products - Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections...


  • India Deloitte Full time

    Are you creative, Data- driven, & passionate about building brands that stand out ? Join our dynamic team at Deloitte, where innovation meets impact. Deloitte is hiring for professionals with experience in Loan Servicing Specialist/Trade Settlement US Trade Loan Settlement process: Detailed description of the services. Barclays bank is one of the...