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Wbo:gs Mwbc Customer Service Head
4 weeks ago
WBO MWBC WB Customer Service Head INTERNAL USAGE No of Vacancies Reports to Head Service Is a Team leader Y Team Size Grade AVP VP Business Corporate Centre Department Wholesale Banking Operations Sub-Department Location About Wholesale Banking Operations The wholesale banking operations department helps in managing the transaction in the banks Transaction Banking TB can be defined as the set of instruments and services that a bank offers to trading partners to financially support their reciprocal exchanges of goods e g trade monetary flows e g cash or commercial papers e g exchanges Trade Finance Center handles the imports exports transactions such as BG LC Collections Advance Remittances Open Account Payments Trade outward Remittances and routing of SWIFT messages About the Role As a part of the wholesale banking operations team Customer Service Head is responsible for providing end-to-end service to fulfill the needs of existing as well as potential customers Key Responsibilities Reduce in the customer complaints over the base line Timely closure of audit observations error-free processing of transactions and compliance Ensure digital adoption avg across Credit Connect TF Conect Fx Connect CIB CMS Conduct regular engagement with internal and external stakeholders and organizing customer meets Monitor and review NFTR to remain within defined levels for - Current Account CMS Trade and Forex Transactions Monitor and control loss due to frauds operational risks Reduce EDPMS IDPMS CPQs Capital A c pendency as per stipulated criteria Ensure transactions processed are compliant to external as well as internal guidelines Adhere to prescribed end to end TAT for customer centric transactions - Current account CMS Tade Forex and SRs processing Guide and train the team member to manage activities efficiently and control attrition Qualifications Optimal qualification for success on the job is Graduation MBA from a recognized university Role Proficiencies A successful candidate should possess the following Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication both verbal and written skill in both English and the local language Ability to handle pressure and meet deadlines Relationship building skills For successful execution of the job Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses
