Technical Support

Job Description

At HackerRank, we are on a mission to change the world to value skills over pedigree. We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We dont see velocity and quality as tradeoffs; both matter. If you take pride in high-impact work and thrive in a driven team, HackerRank is where you belong.

About The Role

HackerRank powers how millions of developers showcase their skills and how companies hire top talent. As a technical solutions engineer, youll sit at the intersection of technology, customers, and scale- solving complex challenges, shaping integrations, and building systems that drive adoption.

This isn&apost a traditional support role. Youll lead demos, host office hours, and proactively improve customer workflows while working on automation, AI-driven solutions, and scalable tooling. Every interaction you drive will reduce friction, deepen trust, and make HackerRank indispensable for our customers.

What Youll Do

- Deliver a world-class customer experience across Slack, Zoom, and Pylon support tickets.
- Debug complex issues spanning authentication flows, SSO/SAML, OAuth, APIs, and ATS integrations.
- Troubleshoot HackerRank products- from IDEs and AI-powered features to integrity tooling and developer libraries.
- Proactively eliminate recurring issues by building automation, scripting solutions, and AI-driven deflection.
- Lead technical demos, host office hours, and support managed services like test setup, content replacement, and health reviews.

Who You Are

- Bring 2+ years of experience in customer-facing technical roles like support, solutions engineering, or sales engineering.
- Confident in navigating enterprise IT concepts like SSO, OAuth, and authentication protocols.
- Comfortable with cloud platforms (AWS OR GCP) and debugging via logs and observability tools.
- Proficient with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
- Capable of writing and debugging code or scripts in Python, Ruby, or similar languages.
- Hands-on experience using modern IDEs (e.g., VS Code, IntelliJ, PyCharm, or similar) for debugging, testing, and iterative development.
- Comfortable discussing a variety of developer tools, such as Jupyter Notebooks and other emerging and trending technologies.

Even better if you have

- Prior experience as a software engineer, solutions engineer, or senior/lead technical support engineer.
- Exposure to HR tech, assessment integrity, ATS platforms, or developer productivity tools.
- Hands-on experience shaping or implementing AI support systems and scalable runbooks.

You will thrive in this role if

- Enjoy being a problem-solver who eliminates inefficiency through automation.
- Excited to help design a best-in-class technical support team built around AI, automation, and human empathy.
- Balances deep technical skills with the ability to simplify complex systems for customers.
- Thrive in a role that combines debugging, customer interaction, and platform-level problem solving.

Want to learn more about HackerRank Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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Notice To Prospective HackerRank Job Applicants

- Our Recruiters use @hackerrank.com email addresses.
- We never ask for payment or credit check information to apply, interview, or work here.