Reservations Manager

2 weeks ago


Panchkula, Haryana, India IHG Hotels & Resorts Full time
Job Description

InterContinental Hotels Group (India) Pvt. Ltd is looking for Reservations Manager to join our dynamic team and embark on a rewarding career journey

1. Delegating responsibilities and supervising business operations
2. Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities
3. Resolving conflicts or complaints from customers and employees
4. Monitoring store activity and ensuring it is properly provisioned and staffed
5. Analyzing information and processes and developing more effective or efficient processes and strategies
6. Establishing and achieving business and profit objectives
7. Maintaining a clean, tidy business, ensuring that signage and displays are attractive
8. Generating reports and presenting information to upper-level managers or other parties
9. Ensuring staff members follow company policies and procedures
10. Other duties to ensure the overall health and success of the business

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