Reservations Department Leader

5 days ago

Panchkula, Haryana, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878
Reservations Manager Job Description

This is a key leadership role that oversees the daily operations of our hotel's reservations department. As Reservations Manager, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective sales strategies.

Key Responsibilities:
  • Supervise and delegate responsibilities to team members to ensure efficient operation of the reservations department
  • Hire, train, motivate, and coach employees to provide exceptional customer service and meet performance expectations
  • Resolve conflicts or complaints from customers and staff in a professional and timely manner
  • Monitor and analyze business metrics to identify areas for improvement and develop strategic plans to enhance efficiency and profitability
  • Establish and achieve business objectives by setting clear goals and priorities for the reservations team
  • Maintain a clean and organized work environment, ensuring signage and displays are attractive and well-maintained
  • Generate reports and present information to upper-level management or other stakeholders as required
  • Ensure compliance with company policies and procedures and promote a culture of integrity and excellence

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