Customer Service Associate

20 hours ago

Gurgaon Haryana, India American Express Full time

At American Express our culture is built on a 175-year history of innovation shared and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express How will you make an impact in this role Visualize simplify end to end card member experience Enable drive process improvement based on voice of customer feedback Strive to Customer First Resolution CFR and reduce bad demand Generate revenue by driving value generation Comprehend Respond to all Customer Queries Through Chat or Phone as required with Immediate Resolution Real Time to ensure Customer Satisfaction Deliver to all the key metrics as per organizational goals Adhere to Quality and Compliance Guidelines Adaptable Customer Centric Approach to situations to deliver superior service personalization Empathy in Communication Able to address 2-3 conversations simultaneously Minimum Qualifications Graduates Under-graduates with 1-7 years of experience in customer service domain Chat Experience is preferred but not mandatory Quick Navigation Ability Web Savvy Basic Troubleshooting Knowledge Multitasking Ability to toggle Between Screens Tools Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering extraordinary service in every interaction with our customers The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis Analytical and problem-solving skills with strong attention to detail We back you with benefits that support your holistic well-being so you can be and deliver your best This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical dental vision life insurance and disability benefits depending on location Flexible working model with hybrid onsite or virtual arrangements depending on role and business need Generous paid parental leave policies depending on your location Free access to global on-site wellness centers staffed with nurses and doctors depending on location Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations

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