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Csa (Customer Service Associate)

2 weeks ago

Gurgaon District Haryana, India SalaryBox Full time

An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Responsibilities**:

- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving customer inquiries.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.

**Customer Service Associate Requirements**:

- Diploma or Graduation is required.
- Minimum 1+ years of customer service experience.
- Excellent phone etiquette.
- Outstanding communication skills.
- Strong people skills.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9315065091