▷ Urgent: Team Lead

7 days ago

Noida India MPS Limited Full time

Job Description Mps is hiring for Team Lead- Alt Text role for Chennai (Work from office) Role Summary: The Team Lead Alt Text will be responsible for managing and guiding a team of content authors, reviewers to produce high-quality alternative text (alt-text) descriptions for digital educational and scientific content. This role demands expertise in accessibility standards, process excellence, and stakeholder management to ensure timely, accurate, and WCAG-compliant project deliveries. Key Responsibilities Team Leadership & Operations Lead a team of Alt-text authors and reviewers, freelancers, ensuring productivity, quality, and adherence to project timelines. Oversee daily task allocation and workload balancing based on skill levels and project complexity. Define, monitor, and review team KRAs and KPIs; conduct regular performance feedback sessions (CFRs). Manage conflict resolution, motivation, and career development within the team. Project & Process Management Plan, execute, and track end-to-end alt-text projects for global clients (academic, STM, and educational publishers). Ensure 99%+ quality compliance for in-house and vendor deliverables. Perform root cause analysis and implement corrective/preventive actions to continuously improve project outcomes. Coordinate with cross-functional teams (technology, QA, operations, and client management) to streamline processes and meet client SLAs. Technical & Accessibility Expertise Review and author alt-text descriptions for images, charts, and mathematical equations (including MathML). Ensure all content meets WCAG and EPUB accessibility standards. Collaborate with technology teams to implement automation tools for syntactic alt-text generation and QA validation. Client & Vendor Management Act as a primary point of contact for client communications, ensuring transparency in progress, issues, and deliverables. Manage vendor relationships including RFP evaluation, cost estimation, and quality audits. Partner with client and sales teams for pilot projects and new business opportunities. Training & Knowledge Management Develop and deliver structured training programs for internal teams and external vendors. Maintain and update SOPs, best practices, and knowledge databases for accessibility projects. Qualifications Education: Bachelor's degree in computer applications or related field. Experience: 3+ years of experience in content development and digital accessibility, including 1+ years in a team leadership role. Technical Skills: Strong understanding of WCAG, EPUB, and accessible publishing workflows. Experience with MathML, LaTeX, and assistive technology testing. Familiarity with automation tools for content generation and quality control. Soft Skills: Excellent communication and leadership skills. Strong analytical, problem-solving, and stakeholder management capabilities. Proficiency in English and Tamil. Hindi is added advantage. Performance Indicators Team productivity and quality scores. On-time delivery rate and SLA adherence. Client satisfaction and retention. Successful implementation of process improvements and automation initiatives. Why Join Us This role offers the opportunity to lead cutting-edge digital accessibility initiatives, collaborate with global publishing clients, and shape the future of inclusive education content Interested candidates please share your updated cv @ [Confidential Information]

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