(Urgent) Team Lead KPO

7 days ago

India Virtusa Full time

Job Description A Team Lead Ops is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA company policies and controls Provide direction instructions and guidance to the team for achieving the set goal. Key Responsibilities Provide team leadership and coaching Create an environment of trust open communication creative thinking and cohesive team effort Provide the team with a vision of the project objectives Motivate and inspire team members Lead by setting a good example role model behavior consistent with words Coach and help develop team members; help resolve dysfunctional behavior Facilitate problem solving and collaboration. Oversee day to day teams operation and performance Discover training needs and provide coaching Intervene when necessary to aid the group in resolving issues Encourage creativity, risk taking, and constant improvement Recognize and celebrate team and team member accomplishments and exceptional performance Conduct monthly one on one performance reviews with team members Act as SPOC for conducting appraisals, approving leaves Focus the team on the tasks at hand or the internal and external customer requirements Coordinate with reporting Manager as necessary Familiarize the team with the customer needs, specifications, targets, standards, techniques and tools to support performance Assure that the team addresses all relevant issues within the specifications and various standards Provide necessary business information Ensure deliverables are achieved to satisfy the project requirements Help keep the team focused and on track Participate in MSP calibration calls Coordinate team logistics Work with functional managers to obtain necessary resources to support the teams requirements Obtain and coordinate space furniture equipment and communication lines for team members Establish meeting times places agendas and document the same with MOM Identify areas of improvement in the process and take measures to constantly improve Communicate team status task accomplishment, and direction Provide status reporting of team activities to the reporting manager Keep the reporting manager informed of task accomplishment issues and status Serve as a focal point to communicate and resolve interface and integration issues with other teams Escalate issues which cannot be resolved by the team to reporting manager Provide guidance to the team based on management direction Skill Set High proficiency in Verbal and Written English Knowledge of MS Office, G Suite A Clear Communicator Strong Organization Skills Confident in the Team An Example of Integrity Influential in Core Areas Powerful Facilitator A Skilled Negotiator

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