▷ [Urgent] Team Lead

2 weeks ago


Hyderabad India HCLTech Full time

Job Description HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support 3 - 6 years Salary -Not Disclosed Location :Hyderabad Time and Venue 22nd September - 24 September , 11.00 AM - 3.00 PM HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact - Aman / Shivangi / Somina Job description Essential Duties and Responsibilities (For Team Lead Role) - The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. - The Billing Lead should be able to resolve the majority of these issues independently - The Billing Lead will work closing with the Back Office Manager in deciding which issues are escalated back to the Performance Improvement Team - The Billing Lead should be able to perform all function under his or her leadership (EMF cases, Bill Audit, Rate calculation) Essential Duties and Responsibilities(For Quality Analyst Role) - Responsible for monitoring billing processes to ensure accuracy and compliance. - Conduct audits of billing transactions to identify errors and inconsistencies. - Improve billing workflows to enhance customer satisfaction and operational efficiency. - Review billing data and documentation for completeness and correctness. - Collaborate with cross-functional teams to resolve issues and implement quality improvements. - Ensure billing practices align with company standards and regulatory requirements. Desired Skills & Qualifications: - Excellent written and verbal communication skills. - Must be a Graduate / Postgraduate. - 3-5 years of experience in Team Leader or Quality assurance or relevant. Note: Please do not carry any laptop, pen drive, or external storage devices. Interested candidates can walk-in directly. Role: Quality Analyst Industry Type: IT Services & Consulting Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate Key Skills Skills highlighted with are preferred keyskills Team HandlingQuality AnalystTeam LeaderCall Audit LeadershipQC ToolsCoaching7QcShrinkageCall MonitoringCall QualityQuality MonitoringFeedbackCall CalibrationPeople Management SkillsKRACSAT Walk-in Interview Details: Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Timings: 11:00 AM - 3:00 PM Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo


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