Team Lead

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What this job involves Demonstrate high proficiency in HR processes and standard operating procedures with the ability to resolve complex queries or deliverables Drive SLA OLA implementation and changes in the team to meet service levels Manage escalations from key stakeholders Ensure to have a mechanism to not just measure but effectively display performance metrics Complete participation in Operational Excellence Initiatives and driving it to successful closure Accountable for setting team performance expectations reinforcing goals providing coaching and feedback on performance Improve Productivity of team by use of available resources and tools Creating an inspiring team environment with an open communication culture Act as a backup for the manager by proactively taking the ownership as and when situation warrants Remain updated on all Client Communications and Changes in the organization and keep the team updated Capacity Analysis and consistently deliver efficiencies Listen to team members feedback and resolve any issues or conflict Work towards the capacity building to ensure there are contingency plans in place for work Key Skills Demonstrated good understanding of core HR Service practices processes hire to retire and procedures Excellent written and verbal communication skills Previous experience in HR System Support Workday Module environment will be preferable Excellent proficiency in MS Office Suite Word Excel PowerPoint Outlook In-depth knowledge of performance metrics Bachelors Masters degree in Human Resources or another related field 7-9 years of experience in HR Shared or client services role preferred Experience in leading an HR services team of 10 members for at least 2-3 yearsSound like you In this role your key responsibilities will include Be accountable promote - own the outcome Minimum attrition and maximum retention Great teamwork interaction and orientation Highly self-motivated organised and methodical Excellent customer service skills through the use of efficient processes and tools Result oriented with the ability to manage competing priorities and multiple stakeholders Proactive in achieving results and seeking improvements Attention to detail and ability to work towards very tight deadlines Location On-site Gurugram HRScheduled Weekly Hours 40Job Tags JBSIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL