Team Lead

Team Lead - Accounting O2C Location Gurugram - Haryana India FORVIA HELLA is a listed international automotive supplier As a company of the FORVIA Group FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and with the Lifecycle Solutions Business Group also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles With currently around 36 500 employees at over 125 locations the Company is active worldwide and generated adjusted sales of EUR8 1 billion in fiscal year 2024 YOUR TASKS Job Summary The Team Lead - Order to Cash will oversee end-to-end OTC operations ensure efficient processing of orders timely billing and collections dispute resolution and cash application The person must lead a high-performing team collaborate across functions Sales Finance Customer Service etc maintain and enhance processes and systems and have hands-on experience with Salesforce CRM or related modules to support operational stakeholder communication reporting and issue resolution Key Responsibilities Manage the full cycle of Order to Cash process Order management Invoicing Billing Cash Application Collections Dispute Deduction handling Reconciliations Close-of-period activities Ensure accurate timely order entry invoice generation and payments received per agreed terms Lead and mentor the OTC team typically collection agents billing specialists dispute resolution personnel set clear goals monitor performance metrics DSO aging of receivables billing accuracy dispute turnaround time collection efficiency etc Work closely with Sales Customer Success Product Finance and Customer Service teams to resolve customer queries order issues billing discrepancies credit limits etc Use Salesforce CRM Service Cloud Sales Cloud etc to track orders manage customer queries or cases disputes escalate issues maintain communication with sales customer teams Generate analyse OTC reports dashboards in Salesforce and or ERP to monitor KPIs identify bottlenecks improvement areas present findings implement corrective actions Maintain process documentation standard operating procedures SOPs ensure compliance with company policy internal controls and audit requirements Drive process improvement automation initiatives to optimize efficiency reduce errors and improve cash flow Coordinate with IT System teams for system enhancements integration between Salesforce and ERP Billing Systems Finance Systems YOUR QUALIFICATIONS 8-10 years in OTC Accounts Receivable Billing Collections roles Some leadership team leading experience mentorship setting targets reviewing performance etc MBA from a recognized institution Finance Accounting Operations or equivalent specialization preferred Strong working knowledge of Salesforce could be Sales Cloud Service Cloud or as used in your company for query case management customer communication and reporting Experience with ERP systems e g SAP Oracle Netsuite or equivalent would be a plus Excellent Excel skills pivot tables v-lookups data analysis Familiarity with BI Dashboard tools Power BI Tableau or similar is desirable Prior experience in a shared services global delivery environment Exposure to audits internal statutory SOX etc Experience in process improvement methodologies Lean Six Sigma etc Experience in contract billing subscription recurring revenue models Even if you do not meet all our requirements do not hesitate to apply to us because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company FORVIA HELLA stands for the variety of all employees Inclusion and diversity are firmly anchored in our company culture We are continuously looking for new team players and welcome applications from all interested parties regardless of their ethical and social background age religion gender disability sexual orientation or identity HELLA India Automotive Pvt Ltd Prerana Chahal