Team Lead, Client Servicing

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Job Title Team Lead Client Servicing Experience 8-10 years Location Gurugram Position type Full time Timing 1pm - 10pm IST Role Description The Team Lead Client Servicing will be responsible for coordinating and optimizing content management workflow processes for JLL websites The lead will also collaborate cross-functionally with teams such as Design Digital and Content to ensure efficient website operations and a seamless user experience This role is ideal for someone who thrives in managing complex workflows improving processes and ensuring the smooth operation of large-scale websites within a digital marketing framework Responsibilities Oversee content updates and ensure timely delivery across websites using CMS e g WordPress Adobe Experience Manager SharePoint Establish document and improve processes for content approval and deployment to enhance efficiency Monitoring the volume and bandwidth of team members to ensure resources are effectively utilized Observing the trend and developing projecting models to anticipate future workload demands and plan accordingly Analyse existing website publishing processes to identify inefficiencies redundancies and streamline workflows and improve efficiency Develop and maintain detailed documentation for workflows processes and SOPs Act as the POC for website updates resolving workflow and operational bottlenecks Sharing regular updates and reports on workflow performance resource utilization and project progress Manage stakeholder expectations ensuring that deliverables meet timelines and quality standards Address operational issues as they arise and implement corrective actions to prevent reoccurrence Identify skill gaps within the team and arrange for necessary training or upskilling Prepare contingency plans to manage workflow disruptions effectively Setting up new reports and dashboards and leveraging these tools to support data-driven decision-making Skills required Applications Tools Adobe Workfront JIRA or any project management tools experience Understanding of and exposure to Content Management Systems e g AEM WordPress SharePoint or similar 8-10 years of professional experience in in digital marketing operations multi-website management Excellent leadership organizational and communication skills Ability to prioritize tasks solve problems efficiently and manage multiple projects simultaneously Employee specification Educational qualification Graduates Post graduates from any field Location On-site -Gurugram HR Scheduled Weekly Hours 40 Job Tags JBS If this job description resonates with you we encourage you to apply even if you don t meet all the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL