Team Lead, Client Servicing

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Job Title: Team Lead, Client ServicingExperience: 8-10 yearsLocation: GurugramPosition type: Full timeTiming: 1pm – 10pm (IST)Role DescriptionThe Team Lead, Client Servicing will be responsible for coordinating and optimizing content management workflow processes for JLL websites. The lead will also collaborate cross-functionally with teams such as Design, Digital, and Content to ensure efficient website operations and a seamless user experience.This role is ideal for someone who thrives in managing complex workflows, improving processes, and ensuring the smooth operation of large-scale websites within a digital marketing framework.ResponsibilitiesOversee content updates and ensure timely delivery across websites using CMS (e.g., WordPress, Adobe Experience Manager, SharePoint).Establish, document, and improve processes for content approval, and deployment to enhance efficiency.Monitoring the volume and bandwidth of team members to ensure resources are effectively utilized.Observing the trend and developing projecting models to anticipate future workload demands and plan accordingly.Analyse existing website publishing processes to identify inefficiencies, redundancies and streamline workflows, and improve efficiency.Develop and maintain detailed documentation for workflows, processes, and SOPs.Act as the POC for website updates, resolving workflow and operational bottlenecks.Sharing regular updates and reports on workflow performance, resource utilization, and project progress.Manage stakeholder expectations, ensuring that deliverables meet timelines and quality standards.Address operational issues as they arise and implement corrective actions to prevent reoccurrence.Identify skill gaps within the team and arrange for necessary training or upskilling.Prepare contingency plans to manage workflow disruptions effectively.Setting up new reports and dashboards and leveraging these tools to support data-driven decision-makingSkills requiredApplications/Tools: Adobe Workfront, JIRA or any project management tools experienceUnderstanding of and exposure to Content Management Systems (e.g., AEM, WordPress, SharePoint, or similar)8-10 years of professional experience in in digital marketing operations, multi-website managementExcellent leadership, organizational, and communication skills.Ability to prioritize tasks, solve problems efficiently, and manage multiple projects simultaneouslyEmployee specificationEducational qualification: Graduates/Post graduates from any field Location: On-site –Gurugram, HRScheduled Weekly Hours: 40Job Tags:JBSIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.