Meragi - Associate General Manager - Sales (1-3 yrs)
2 days ago
- House of Celebrations (HoC) is India's first branded tech-enabled wedding venue chain. Think of WeWork for weddings.
- Each HoC venue is fully operated by us, combining beautiful spaces, 5-star hospitality, and integrated wedding services.
- Our mission is simple: to make every celebration seamless, stylish, and stress-free.
Role Overview
- The Venue Sales & Planning Manager will be the frontline owner of sales conversions and customer experience at HoC venues. This role manages the team of in-house Planners (our unique value proposition) who guide couples and families from enquiry through booking, and ensure they experience the warmth and confidence that HoC stands for.
- You will combine sales leadership, customer consultation, and team management to maximize venue bookings, drive high customer satisfaction, and ensure every Planner at your venues delivers consistently high-quality consultations.
Key Responsibilities :
Sales Ownership :
- Drive venue sales targets for assigned HoC properties.
- Track leads from enquiry to booking, ensuring timely follow-ups and strong conversion.
Planner Team Management :
- Manage, mentor, and train venue Planners to deliver world-class consultations.
- Monitor Planner performance (conversion %, NPS, booking timelines).
- Establish playbooks and best practices for customer conversations, site visits, and upsell opportunities.
Customer Experience Leadership :
- Be the brand face at the venue: deliver a premium, trust-building, and consultative experience.
- Step in for high-value clients and ensure smooth handover from enquiry - planner - booking.
- Capture customer insights to improve our offerings and service design.
Cross-Functional Collaboration :
- Work closely with central services (decor, catering, photography) to upsell services within venues.
- Provide feedback to marketing on lead quality and campaigns.
- Partner with operations to ensure a seamless handover post-booking.
Desired Profile :
- 1-3 years of experience
- Excellent communication
- Problem identify and summarize problems
- Comfortable with data analysis
Why Join Us?
At HoC, you'll be at the heart of transforming the wedding industry. You'll lead a high-impact team, own revenue outcomes, and help build India's first national wedding venue brand.
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