Meragi - Associate General Manager - Sales (1-3 yrs)

3 weeks ago

Bengaluru, Karnataka, India Meragi Events Full time
About HoC

- House of Celebrations (HoC) is India's first branded tech-enabled wedding venue chain. Think of WeWork for weddings.

- Each HoC venue is fully operated by us, combining beautiful spaces, 5-star hospitality, and integrated wedding services.

- Our mission is simple: to make every celebration seamless, stylish, and stress-free.

Role Overview

- The Venue Sales & Planning Manager will be the frontline owner of sales conversions and customer experience at HoC venues. This role manages the team of in-house Planners (our unique value proposition) who guide couples and families from enquiry through booking, and ensure they experience the warmth and confidence that HoC stands for.

- You will combine sales leadership, customer consultation, and team management to maximize venue bookings, drive high customer satisfaction, and ensure every Planner at your venues delivers consistently high-quality consultations.

Key Responsibilities :

Sales Ownership :

- Drive venue sales targets for assigned HoC properties.

- Track leads from enquiry to booking, ensuring timely follow-ups and strong conversion.

Planner Team Management :

- Manage, mentor, and train venue Planners to deliver world-class consultations.

- Monitor Planner performance (conversion %, NPS, booking timelines).

- Establish playbooks and best practices for customer conversations, site visits, and upsell opportunities.

Customer Experience Leadership :

- Be the brand face at the venue: deliver a premium, trust-building, and consultative experience.

- Step in for high-value clients and ensure smooth handover from enquiry - planner - booking.

- Capture customer insights to improve our offerings and service design.

Cross-Functional Collaboration :

- Work closely with central services (decor, catering, photography) to upsell services within venues.

- Provide feedback to marketing on lead quality and campaigns.

- Partner with operations to ensure a seamless handover post-booking.

Desired Profile :

- 1-3 years of experience

- Excellent communication

- Problem identify and summarize problems

- Comfortable with data analysis

Why Join Us?

At HoC, you'll be at the heart of transforming the wedding industry. You'll lead a high-impact team, own revenue outcomes, and help build India's first national wedding venue brand.

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