EUC engineer

2 weeks ago

Mumbai India Tata Consultancy Services Full time

Job Description Role - EUC Engineer Location - Mumbai experience - 5 -12 yrs Job Description - Hands on working experience of L2 End User Computing/Desktop Support. - knowledge of Windows 7 & Windows 10 administration, Active Directory, Group Policies, Office/Microsoft 365. - L1 Administration of Windows Server 2012 & 2016 - Operating systems installation, maintenance, imaging & security patching - Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc. - Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. - Asset & inventory management - Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.) - SLA Management, MIM, VIP User Support - Vendor Management - Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs - Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain. - ITIL Foundation Certified and expertise in ITIL processes. Skills: - IT Operations - Good written and communication skill - Project coordination skills - Good Client handling - Well versed with Microsoft suite of applications like Excel, PowerPoint etc. - Prior experience of supporting client environment , Desktop Support. Good to have: - ServiceNow - Agile Methodology - Incident management

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