EUC / Network Smart Hands Engineer – On Call/Casual

6 days ago

Bengaluru Mumbai Noida, India Eilglobal It Solutions And Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year
  • EUC / Network Smart Hands Engineer On Call/Casual

Roles and Responsibilities

  • EUC / Network Smart Hands Engineer On Call/Casual
  • Location : Noida, Mumbai, Bangalore, Chennai (Multiple Sites Onsite Support)
  • Employment Type : Independent Contractor / On Call/Casual Basis
  • Work Mode : Onsite (Field Support / On-Demand/Casual)

Role Overview :

  • We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in India. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.

Key Responsibilities:

  • Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
  • Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
  • Support network device installations such as routers, switches, access points, and cabling.
  • Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
  • Collaborate with remote support and service desk teams to ensure timely resolution.
  • Maintain accurate logs of dispatch calls, asset details, and work completion reports.
  • Coordinate with vendors or third-party support teams when needed.
  • Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

  • 3 - 6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
  • Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
  • Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
  • Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
  • Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
  • Excellent communication and coordination skills.
  • Must have a valid drivers license and willingness to travel to client sites.

Preferred Qualifications:

  • ITIL Foundation certification preferred.
  • CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.
  • Prior experience in Casual/on-demand support engagements.

Work Scope :

  • On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
  • Reporting: Regional Service Delivery Manager / Project Coordinator.

Location - Noida, Mumbai, Bangalore, Chennai

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