Euc Admin

Title EUC Admin Location Mumbai Exp 4-6 yrs Key Responsibilities IT Service Management Oversee IT service operations ensuring strict adherence to ITIL best practices for robust IT service delivery Monitor ITSM platforms to track log and resolve service requests incidents and root causes of problems efficiently Drive automation initiatives to optimize ticket management reduce manual intervention and improve resolution times Define and implement KPIs to assess service effectiveness and recommend continuous improvements for system uptime and availability Office 365 Administration Azure AD Administer and optimize Office 365 applications ensuring seamless integration and security compliance Manage Azure Active Directory Azure AD for identity and access governance enforcing role-based access control RBAC and conditional access policies Oversee enterprise-wide Exchange Online operations ensuring high availability email hygiene and policy enforcement Implement Microsoft Teams SharePoint and OneDrive policies to facilitate secure collaboration and data governance Diagnose and resolve Office 365 and Azure AD-related incidents reducing system downtime and improving user productivity Exchange Server Microsoft Intune Management Manage hybrid Exchange Server environments overseeing email flow mail security policies and spam filtering Deploy and enforce Microsoft Intune MDM MAM policies for endpoint security application deployment and compliance management Streamline mobile device management MDM workflows for secure remote access and Bring Your Own Device BYOD policies Conduct regular audits on mail retention policies data loss prevention DLP and compliance adherence Active Directory DHCP DNS GPO Management Administer and secure Active Directory AD domains including user authentication organizational unit OU management and replication monitoring Configure and optimize DNS and DHCP services to ensure high-availability name resolution and IP address assignment Implement and maintain Group Policy Objects GPOs to enforce enterprise-wide security compliance and access policies Perform periodic security audits to identify misconfigurations stale objects and security risks in AD DNS and DHCP IT Operations Disaster Recovery Management Oversee IT infrastructure operations to maintain high availability scalability and performance optimization Design and execute disaster recovery DR and business continuity BCP strategies ensuring minimal service disruption during failures Manage enterprise backup solutions defining retention policies encryption standards and restoration procedures Implement automation for proactive infrastructure monitoring alerting and predictive failure analysis End User Support Solutioning Provide Level 1 2 technical support for end-user computing resolving complex hardware software and connectivity issues Deploy self-service IT solutions including chatbots knowledge bases and automation scripts to enhance user experience Facilitate enterprise-wide training sessions to educate users on best practices for Office 365 endpoint security and IT policies Work cross-functionally with stakeholders to tailor IT solutions that enhance operational efficiency and user productivity Security Compliance Management Implement security frameworks e g NIST CIS benchmarks and enforce best practices for endpoint protection Conduct periodic vulnerability assessments applying security patches and remediating identified risks Configure and maintain Multi-Factor Authentication MFA Single Sign-On SSO and Conditional Access Policies for enhanced security Partner with cybersecurity teams to drive compliance with regulatory standards like ISO 27001 GDPR and SOC 2 Regularly review audit logs conduct forensic analysis and implement necessary remediations to protect against emerging threats Key Skills Competencies Expertise in Microsoft Technologies Proficient in managing Microsoft 365 Azure AD Exchange Server Intune and endpoint security solutions Deep technical knowledge of PowerShell scripting for automation and configuration management Strong experience in Microsoft security and compliance tools including Defender for Endpoint and Microsoft Sentinel ITIL IT Service Management ITSM Hands-on experience with ITIL processes including incident problem and change management Familiarity with ITSM tools like ServiceNow Jira Service Desk or BMC Remedy for streamlined service delivery Strong analytical skills to monitor and improve ITSM KPIs and SLAs Active Directory Network Services Expertise in managing complex AD environments with multi-domain forests trusts and authentication protocols Proficiency in configuring and troubleshooting DHCP DNS and GPOs for secure network operations Ability to perform LDAP queries AD schema modifications and domain migration planning Disaster Recovery Backup Management Knowledge of backup technologies including Veeam Commvault or Azure Backup for disaster recovery planning Hands-on experience in designing and implementing high-availability and fault-tolerant IT architectures Ability to conduct and document periodic DR drills to ensure organizational preparedness for potential outages Security Compliance Strong understanding of zero-trust security principles endpoint protection and enterprise data security Experience in endpoint detection and response EDR solutions for proactive threat detection and mitigation Proficiency in configuring Microsoft Defender Sentinel and cloud security posture management End User Computing Support Expertise in troubleshooting complex IT issues related to Windows macOS and mobile operating systems Ability to develop and implement automated self-healing scripts for common end-user computing challenges Strong communication and interpersonal skills to deliver high-quality end-user training and support services Experience Level 6 to 8 years of relevant experience Educational Qualification Diploma Bachelor of Engineering