Technical Analyst

Job Description What's The Role As a Technical Analyst or Subject Matter Expert (SME) in End User Computing (EUC), you'll be the technical backbone ensuring our digital workspace runs smoothly and securely. This role is all about hands-on expertise you'll design, implement, and support key components of our EUC environment, enabling seamless experiences for thousands of users. You'll work with cutting-edge technologies like Mobile Device Management (MDM), Virtual Desktop Infrastructure (VDI), and modern operating systems across Windows, iOS, macOS, and Android. Your deep technical knowledge will help us deliver reliable, scalable solutions that keep our workforce connected and productive. If you thrive on solving complex technical challenges and want to make a real impact in a dynamic enterprise environment, this role is for you. What You'll Be Doing - Lead the design, implementation, and support of digital workspace infrastructure solutions - Serve as SME for EUC technologies including MDM, VDI, and endpoint operating systems - Manage and optimize client platforms: Windows 11, iOS, macOS, Android - Collaborate with cross-functional teams to ensure seamless integration of EUC solutions - Provide technical leadership in deploying and managing solutions from vendors such as Microsoft, VMware, Citrix, CA Technologies, and others - Develop and maintain documentation, standards, and best practices for EUC infrastructure - Troubleshoot and resolve complex technical issues related to end user computing - Stay current with industry trends and emerging technologies in the digital workspace domain What You Bring - 912 years of experience in End User Computing (EUC) - Expertise in Mobile Device Management (MDM) and Virtual Desktop Infrastructure (VDI) - Strong knowledge of client operating systems: Windows, iOS, macOS, and Android - Hands-on experience with tools such as Citrix, VMware Horizon, Workspace ONE, and Microsoft Intune - Bachelor's degree in Engineering or a related field - Certifications in MDM, VDI, or similar technologies are a plus - A collaborative, proactive approach with a commitment to supporting team success - Curiosity and a passion for continuous learning and staying ahead of technology trends - Ability to multitask and prioritize effectively in a fast-paced environment - Excellent communication skills and the ability to build strong relationships with stakeholders What We Offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. - Progress as a person as we work on the energy transition together. - Continuously grow the transferable skills you need to get ahead. - Work at the forefront of technology, trends, and practices. - Collaborate with experienced colleagues with unique expertise. - Achieve your balance in a value-led culture that encourages you to be the best version of yourself. - Benefit from flexible working hours, and the possibility of remote/mobile working. - Perform at your best with a competitive starting salary and annual performance related salary increase our pay and benefits packages are among the best in the world. - Take advantage of paid parental leave, including for non-birthing parents. - Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. - Grow as you progress through diverse career opportunities in national and - international teams. - Gain access to a wide range of training and development programs. We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.