Senior Officer, Specialist, Contact Centre, Corporate Banking, Technology
2 weeks ago
Business Function Group Technology and Operations T O enables and empowers the bank with an efficient nimble and resilient infrastructure through a strategic focus on productivity quality control technology people capability and innovation In Group T O we manage the majority of the Bank s operational processes and inspire to delight our business partners through our multiple banking delivery channels Key Responsibilities Serve as the primary point of contact for dissatisfied customers demonstrating empathy and a commitment to resolving concerns on the first contact Conduct thorough investigations into complaints that cannot be resolved immediately gathering information from relevant bank units and employees to ensure a comprehensive understanding of the issue Manage the complaint process from the initial contact to the final resolution ensuring a seamless and efficient experience for the customer Identify trends and patterns in customer complaints and work collaboratively with the team to implement process improvements and enhance the overall customer experience Maintain detailed records of all customer interactions and complaint resolutions ensuring compliance with internal policies and regulatory requirements Provide regular updates and reporting to management on the status of customer complaints and the effectiveness of the complaint resolution process Requirements Minimum 3-5 years of experience in a customer service or complaint handling role preferably within the banking or financial services industry Strong communication and interpersonal skills with the ability to effectively engage with customers colleagues and stakeholders at all levels Excellent problem-solving and analytical skills with the ability to quickly identify the root cause of issues and develop effective solutions Demonstrated ability to work independently and as part of a team with a focus on delivering high-quality customer service Proficient in the use of relevant software and systems with the ability to maintain accurate records and generate reports as required Thorough understanding of the banking industry regulatory requirements and best practices in customer complaint management
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Contact Centre Executive
3 weeks ago
Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany Overview Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment...
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Mumbai, India DBS Bank Full timeSenior Officer, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations-(WD75260)Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation....
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Mumbai, Maharashtra, India DBS Bank Full timeBusiness Function Group Technology and Operations T O enables and empowers the bank with an efficient nimble and resilient infrastructure through a strategic focus on productivity quality control technology people capability and innovation In Group T O we manage the majority of the Bank s operational processes and inspire to delight our business partners...
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Manager - IT India - Technology MIT
5 days ago
Mumbai Metropolitan Region, India Mashreq Corporate & Investment Banking Group Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Description Ensure the seamless creation, delivery, and maintenance of the IT environment at MB Indias Mumbai branch, focusing on infrastructure, networking, connectivity, IT and cybersecurity, and resolving everyday technical problems Offer complete IT support to various bank departments, helping them deliver their products and services to the...
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Contact Centre Executive
3 weeks ago
Mumbai, Maharashtra, India Team Management Services Full timeThe candidate must have an Impeccable Customer Services mindset Responds to and closes tickets logged on the portal within specified TAT Assign tickets to relevant region service engineers for timely resolution Co-ordinates effectively with the India Service team on the closure of tickets or impending issues Updates on weekly MIS reports Key Skills Required...
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Mumbai, Maharashtra, India at DBS Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSenior Officer, Specialist, Operations, Sec Svcs-Custody Svcs, Corporate Banking, Technology and Operations - (WD Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation....
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Contact Centre Executive
6 days ago
Navi Mumbai, Maharashtra, India HR tailor Full timeCurrently we have an urgent job opening **Contact Centre Executive** with one of our clients, located at **Navi Mumbai.** **Our clients**: Our client is a diversified global manufacturer with annual revenue exceeding $7 billion. They deliver innovative equipment and components, specialty systems and support services through four major operating segments:...
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Contact Centre Manager
5 days ago
Mumbai, Maharashtra, India Cygnus Ad Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per yearContact Centre Manager to lead outsourced partner ops across call centre & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile8–12 yrs exp in contact centre/customer service ops with proven expertise in...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree 811 Digital - Outbound Officer 811 Digital - Outbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts...
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It:principal - Technology Solution
4 weeks ago
Mumbai, Maharashtra, India Axis Bank Full timeTechnology Solutions AVP Level About Information Technology The Information Technology at Axis Bank aims to enable sophisticated product development better market infrastructure implementation of reliable techniques for control of risks and to help the financial intermediaries to reach geographically distant and diversified markets About the Role ...
