▷ Immediate Start: Analyst, Specialist, Contact Centre, Consumer Banking, Technology And Operations
2 weeks ago
Business Function Group Technology and Operations T O enables and empowers the bank with an efficient nimble and resilient infrastructure through a strategic focus on productivity quality control technology people capability and innovation In Group T O we manage the majority of the Bank s operational processes and inspire to delight our business partners through our multiple banking delivery channels Key Requirements Job Purpose Process risk driven Data Analytics and MIS to provide a great customer and employee experience by effectively delivering real-time management with the purpose of optimizing resources risk controls to achieve business objectives To manage the Call Centre Financials including Budgeting and Reconciling all the expenses To identify and implement revenue generating opportunities from CCTR Key Accountabilities Drive analytics to identify efficiency gaps in CCTR processes Monitor the CCTR expenses to ensure the Costs stay within Budget Liaise with multiple team to identify cost saving opportunities Liaise with multiple stakeholders to identify efficiency enhancing opportunities Drive improvement projects Deliver required reports for effective measurement of CCTR metrics Job Duties Responsibilities MIS Analytics WFM Perform WFM related activities - Forecasting Staffing Scheduling RTA Generates performance data and dashboards Publishes performance score cards Proactively work with Management and Operations to increase utilization and efficiencies in the customer centers Gathers information business intelligence analyzes data trends identifies root cause s and provides information to team members and department leadership Make presentations to various levels of management when required Proficient in MS Excel and VBA macro Power apps are added advantage Experience in WFM tools i e Verint WFM Nice IEX Strategic Projects Be the CCTR SPOC for various strategic projects Ensure all the needs from CCTR are satisfied as part of project development Ensure the Servicing scenario is streamlined and efficient Experience 5 years of experience in diverse profiles Operations WFM Analytics Project Mgmt in CCTR related industries Education Preferred Qualifications Bachelor s Degree from a recognised University
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Mumbai, Maharashtra, India DBS Bank Full timeBusiness Function Group Technology and Operations T O enables and empowers the bank with an efficient nimble and resilient infrastructure through a strategic focus on productivity quality control technology people capability and innovation In Group T O we manage the majority of the Bank s operational processes and inspire to delight our business partners...
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Contact Centre Executive
5 days ago
Navi Mumbai, Maharashtra, India HR tailor Full timeCurrently we have an urgent job opening **Contact Centre Executive** with one of our clients, located at **Navi Mumbai.** **Our clients**: Our client is a diversified global manufacturer with annual revenue exceeding $7 billion. They deliver innovative equipment and components, specialty systems and support services through four major operating segments:...
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Contact Centre Executive
2 weeks ago
Mumbai, Maharashtra, India Team Management Services Full timeThe candidate must have an Impeccable Customer Services mindset Responds to and closes tickets logged on the portal within specified TAT Assign tickets to relevant region service engineers for timely resolution Co-ordinates effectively with the India Service team on the closure of tickets or impending issues Updates on weekly MIS reports Key Skills Required...
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Contact Centre Executive
3 weeks ago
Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany Overview Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment...
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Technology Auditor
1 week ago
Mumbai, Maharashtra, India JPMorganChase Full timeThis role is for you as an experienced Technology Audit professional to join the Consumer and Community banking Audit Team. The Consumer and Community banking audit team is responsible for assessing the adequacy of the control environments. This is achieved through a program of audit coverage that is performed and managed by a global team of technology...
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Technology Support Analyst
3 weeks ago
Mumbai, Maharashtra, India JPMorgan Chase Full timeJob Category Technology Support You are a self-starter with excellent technical and communication skills You have found the right team As a Technology Support Analyst within the Transmission Support team in the Commercial Investment Bank you will perform extensive cross-organizational reporting executive communications and interactions with business partners...
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Data Centre Operations-bank Domain-mumbai-dcb
2 weeks ago
Mumbai, Maharashtra, India Green Start Jobs Full timeData Center Operation (DCO) required skills: Key Responsibilities: - Execute and monitor EOD/BOD operations across core banking and peripheral systems. - Perform batch job scheduling, monitoring etc. - Perform data backups, restorations, and archival activities. - Monitor data center environmental parameters (temperature, humidity, power, etc.). - Ensure...
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Investment banking analyst
2 weeks ago
Mumbai, India Jefferies Full timeAbout UsJefferies Financial Group Inc. (‘‘Jefferies,’’ ‘‘we,’’ ‘‘us’’ or ‘‘our’’) is a U. S.-headquartered global full service, integrated investment banking and securities firm. Our largest subsidiary, Jefferies LLC, a U. S. broker-dealer, was founded in the U. S. in 1962 and our first international operating subsidiary,...
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Investment Banking Analyst
2 weeks ago
Mumbai, India Jefferies Full timeAbout Us Jefferies Financial Group Inc. (‘‘Jefferies,’’ ‘‘we,’’ ‘‘us’’ or ‘‘our’’) is a U.S.-headquartered global full service, integrated investment banking and securities firm. Our largest subsidiary, Jefferies LLC, a U.S. broker-dealer, was founded in the U.S. in 1962 and our first international operating subsidiary,...
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Mumbai, Maharashtra, India JPMorgan Chase Full timeJob Category Data Doc Trans Processing Join a dynamic team within Commercial Investment Banking at JPMorgan Chase Co as a Transaction Processing Specialist Be part of a global leader in financial services delivering operational excellence and client satisfaction Experience a collaborative environment focused on innovation process improvement ...