Contact Centre Executive

4 weeks ago

Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time

Company Overview

Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to excellence. Founded in 1918, this institution embodies the legacy of Sir Hurkisondas with progressive diagnostic services and a cornerstone philosophy of Respect for Life. More information can be found on their website at rfhospital.org .


Job Overview

We are seeking a Junior Contact Centre Executive at Sir H. N. Reliance Foundation Hospital & Research Centre for a Fixed-Term-Employment. The position requires a minimum of 1 year and a maximum of 3 years of relevant work experience. As a contact centre executive, you will play a crucial role in managing efficient communication and enhancing customer experiences. This role is based in Mumbai, Maharashtra, within the vibrant hospital and healthcare industry.


Qualifications and Skills

  • Must have skills in call scripting, customer service orientation, and communication to ensure effective interaction with patients and customers (Mandatory skill).
  • Required skills in operating and managing contact centers to streamline calls and improve overall process efficiency.
  • Excellent verbal and written communication skills to handle inquiries and resolve issues effectively.
  • Ability to work well under pressure in a fast-paced hospital environment while maintaining a calm and professional demeanor.
  • Strong problem-solving skills to address and resolve issues promptly, enhancing customer satisfaction.
  • Proficient in using computer systems and software necessary for managing calls and tracking information.
  • High level of attention to detail to ensure accuracy in information dissemination and recording.
  • Capability to work in a team-oriented environment and contribute to team goals and objectives.


Roles and Responsibilities

  • Handle incoming and outgoing calls efficiently, adhering to call scripting and maintaining a high level of customer service.
  • Resolve patient inquiries, issues, and complaints promptly and professionally to ensure customer satisfaction.
  • Maintain accurate records of patient interactions and details of inquiries, comments, and complaints.
  • Coordinate with relevant hospital departments to provide accurate information and facilitate patient services.
  • Continuously enhance communication skills and update knowledge about hospital services and guidelines.
  • Participate actively in training sessions and meetings to stay updated with the latest contact center techniques.
  • Adhere to the hospital's confidentiality policies, safeguarding patient information at all times.
  • Assist in auditing and evaluating processes to enhance the efficiency and quality of services provided by the contact center.

Necessary :

Graduate

1 to 4 years experience in Front end office / Call Center

  • Contact Centre Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India HR tailor Full time

    Currently we have an urgent job opening **Contact Centre Executive** with one of our clients, located at **Navi Mumbai.** **Our clients**: Our client is a diversified global manufacturer with annual revenue exceeding $7 billion. They deliver innovative equipment and components, specialty systems and support services through four major operating segments:...

  • Contact Centre Manager

    1 week ago

    Mumbai, Maharashtra, India Cygnus Ad Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Contact Centre Manager to lead outsourced partner ops across call centre & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile8–12 yrs exp in contact centre/customer service ops with proven expertise in...

  • Contact Centre Executive

    3 weeks ago

    Mumbai, Maharashtra, India Team Management Services Full time

    The candidate must have an Impeccable Customer Services mindset Responds to and closes tickets logged on the portal within specified TAT Assign tickets to relevant region service engineers for timely resolution Co-ordinates effectively with the India Service team on the closure of tickets or impending issues Updates on weekly MIS reports Key Skills Required...

  • Executive Contact Centre

    7 days ago

    Mumbai, India Morpheus Human Consulting Full time

    Reference Code: - 484-14 - Job Title: **Executive Contact Centre - Air Cargo Industry - Mumbai** - Category: - Logistics - Job Description: - Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and...

  • Contact Centre Executive

    2 days ago

    Versova, Mumbai, Maharashtra, India AGELESS CLINIC Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Job Title: Customer Support Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging and leading term Exp: 0 to 4 yearKey Responsibilities:1. Customer Interaction:Greet and welcome Customers as they call the contact centre.Assist Customers with filling out necessary forms in system.Answer phone calls and respond to emails promptly, addressing...

  • VP - Contact Centre(Ecomm/OTA)

    2 weeks ago

    Mumbai, Maharashtra, India Customer Capital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...

  • Centre Director

    1 day ago

    Mumbai, India White Force Full time

    Job description /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt;...

  • Chef de Projet Centre de Contacts

    2 weeks ago

    Chandivali, Mumbai, Maharashtra, India Novactive Full time

    Nous recherchons à renforcer nos équipes en gestion de projets, autour de solutions comme Genesys, Vocalcom, Zendesk ou Akio. **A propos d'Almavia CX****: Au cœur du quartier high-tech de Paris, Almavia CX est labellisée Happy At Work. Division CX en hyper-croissance du Groupe Nextedia, Almavia CX accompagne les projets de transformation digitale des...

  • (16/10/2025) Senior Manager

    2 weeks ago

    Mumbai, Maharashtra, India Jio World Centre Full time

    Company Overview Envisioned by Nita M Ambani and spread over 18 5 acres in Mumbais Bandra Kurla Complex the Jio World Centre is an iconic business commerce and cultural destination A multifaceted development of its kind in India it includes the musical Fountain of Joy an upscale retail experience a multivenue cultural centre selection of cafs and fine dining...

  • Contact Center Executive

    3 days ago

    Mumbai City District, India The Ageless Clinic Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Description:Job Title: Customer Support Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging and leading term Exp: 0 to 4 yearKey Responsibilities:1. Customer Interaction:Greet and welcome Customers as they call the contact centre.Assist Customers with filling out necessary forms in system.Answer phone calls and respond to emails...