Sr Manager

Job Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description: IT Infra Admin Dell Server, Storage & Backup Management Location : Pune Working Hours: 12 noon to 9 pm IST Overview We are seeking a highly skilled and experienced Hybrid Infrastructure Operations Specialist to manage, maintain, and optimize our critical IT infrastructure, with a specialized focuson Dell server, storage, and data protection technologies. This role isessential for ensuring the high availability, performance, and security of our core data center and enterprise services. The Senior NOC/SOC OperationsEngineer will be responsible for end-to-end monitoring, management, andtroubleshooting of Dell server, storage, and backup infrastructure supporting Telco-grade environments. The role demands strong technical expertise in Dell PowerEdge servers,PowerVault/PowerStore/Unity storage, and Dell EMC Data Protection Suite(Avamar, Networker, or Data Domain). The engineer will handle incident, problem, and change management (L0L3) functions, ensuring maximum uptime, data integrity, and backup compliance across production and DR environments. Key Responsibilities Server Administration (Dell PowerEdge, iDRAC, Open Manage) - Manage the full lifecycle of Dell PowerEdge servers, including installation, configuration, patching, and decommissioning (physical and virtual). - Administer and troubleshoot Windows and/or Linux operating systems running on Dell hardware. - Utilize Dell iDRAC and other management tools for remote server management, monitoring, and firmware updates. - Perform day-to-day monitoring and management of Dell PowerEdge physical and virtual servers. - Manage server lifecycle provisioning, patching, firmware upgrades, and decommissioning. - Use iDRAC / Dell OpenManage Enterprise (OME) for health checks, alert handling, and proactive maintenance. - Coordinate with virtualization teams for ESXi, RHV, or Hyper-V host integration. - Troubleshoot hardware failures disks, memory, PSU, fans and coordinate OEM replacement. - Implement and maintain BIOS, RAID, and firmware baselines across server fleets. Storage Management (Dell Technologies) - Configure, provision, and maintain Dell enterprise storage systems (e.g., Dell PowerStore, PowerMax, or PowerVault). - Perform storage-related tasks including LUN provisioning, capacity planning, performance monitoring, and zoning. - Manage Fibre Channel (FC) and/or iSCSI SAN environments ensuring optimal data access and redundancy. - Administer and monitor Dell storage arrays, ensuring optimal performance and redundancy. - Perform LUN provisioning, RAID configuration, volume expansion, and snapshot management. - Troubleshoot latency, replication, and capacity issues in coordination with application and virtualization teams. - Manage SAN/NAS environments zoning, mapping, and connectivity validation. - Implement data tiering and replication policies for high availability and DR readiness. - Implement and manage storage efficiency features such as thin provisioning, deduplication, and replication. Data Protection and Backup (Dell Solutions) - Design, deploy, and manage the enterprise backup and recovery environment using Dell PowerProtect solutions (e.g., Data Domain, NetWorker, or Avamar). - Monitor daily backup jobs, troubleshoot failures, and manage retention policies to meet compliance requirements. - Conduct regular data restoration tests to ensure the integrity of the disaster recovery plan. - Oversee backup scheduling, job monitoring, and retention policy enforcement. - Manage backup repositories, capacity utilization, and deduplication ratios. - Perform backup restores, validations, and health checks regularly. - Ensure compliance with RPO/RTO and regulatory data protection standards. - Handle integration of backup solutions with databases, virtual machines, and applications. - Maintain backup catalogs and documentation for audit and disaster recovery testing. - Perform capacity planning and optimization for backup storage (e.g., Data Domain or PowerProtect Appliances). Monitoring, Incident, and Change Management - Monitor server, storage, and backup infrastructure using Dell OpenManage, SolarWinds, Zabbix, or equivalent tools. - Acknowledge and resolve incidents per SLA timelines; escalate to OEM (Dell Support) when required. - Participate in root cause analysis (RCA) and maintain corrective/preventive action plans. - Execute planned changes and firmware updates during maintenance windows following ITIL practices. Key Skills and Qualifications - s Server Platforms: DellPowerEdge, iDRAC, OpenManage Enterprise, BIOS/firmware upgrades. Storage Solutions: Dell EMC powerVault, PowerStore, Unity, Isilon, or Compellent. Backup & DR Solutions: Dell EMC Networker, Avamar, Data Domain, or PowerProtect Data Manager. Monitoring Tools: OpenManage, Nagios Zabbix, SolarWinds, or Prometheus. Operating Systems: Red Hat Linux, Windows Server. - Networking Basics: iSCSI, FC SAN, VLAN, multipathing. - Incident & Change Tools: ServiceNow, Remedy, or Jira Service Management. - Preferred: Experience integrating Dell environments with virtualization (Red Hat). Certification Details (Dell Proven Professional) - Foundational: o Dell Technologies Certified Associate Information Storage and Management (D-ISM-FN) o Dell Technologies Certified Associate PowerEdge - Specialist/Implementation (Highly Desirable): o Dell Technologies Certified Specialist Implementation Engineer, Power Store Solutions (DES-1221) or equivalent for another Dell Storage platform. o Dell Technologies Certified Specialist Implementation Engineer, PowerProtect DD (or NetWorker/Avamar equivalent) o Dell Technologies Certified Specialist Implementation Engineer, PowerEdge MX Modular (if applicable to your environment). - Other Relevant Certifications: o Red Hat Openshift o Microsoft Certified: Azure/Windows Server Administrator o CompTIA Server+ or Storage+ Infrastructure Operations Requirements This role is firmly in the Operations sphere, requiring a focus on stability, maintenance, and responsiveness: - ITIL Framework: Practical experience working within the ITIL processes, specifically Incident Management, Problem Management, and Change Management. - Monitoring and Alerting: Experience configuring and responding to alerts from enterprise monitoring tools (e.g., SolarWinds, Nagios, Zabbix) for hardware health, performance, and Capacity. - Patching and Firmware Management: Establishing and executing a regular cadence for applying OS patches application updates, and critical firmware updates to Dell Servers, Storage, and Backup appliances. - Disaster Recovery (DR) Readiness: Active participation in designing, documenting, and executing scheduled Disaster Recovery (DR) drills to validate recovery procedures for critical services. - Security Compliance: Ensuring all systems are configured and maintained in line with internal security policies, including access controls, hardening standards, and encryption protocols.