Customer Service Representative

2 weeks ago

Bengaluru, India Align Technology Full time

Job Description

Summary of the Position

The incumbent is responsible for receiving and processing customer quotes and orders daily for a wide product portfolio, including 3800+ Reference Standards and publication products. This role involves responding to international customer inquiries via email and phone, resolving problem orders, and assisting with complex order and fulfillment processes.

Roles and Responsibilities

- Respond to daily customer correspondence via telephone and email from international customers
- Provide order assistance and detailed product information
- Manage the full order cycle: from quote and order entry into ERP systems to fulfillment
- Create and send Pro-Forma invoices, quote prices, and advise customers on product availability
- Meet daily targets for orders, queries, and quotes as assigned by Customer Service Leadership
- Coordinate with Distribution for product movement and shipments
- Investigate and resolve complex customer complaints regarding order fulfillment (e.g., claims, lost/damaged shipments, back-orders)
- Handle quotes/orders with special importing requirements
- Build sustainable relationships through open and interactive communication
- Maintain professionalism, empathy, and positivity in all customer interactions
- Document customer feedback and complaints using the Oracle ERP system
- Identify and escalate trends affecting the customer experience
- Participate in handover sessions for next shift colleagues
- Maintain up-to-date knowledge of company products and services
- Contribute to creation of Customer Service training documentation
- Support User Acceptance Testing (UAT) for new system features or changes
- Assist management with various projects and initiatives
- Support customers with Webstore registration and related queries
- Translate and review customer-facing documents as needed
- Perform other related duties as assigned

Basic Qualifications

- Bachelor's degree in Science, Arts, Commerce, or a related field
- Minimum of 3 years experience in customer service, order processing, or a related role
- Fluency in English (CEFR C2/C1 or GSE 80+)
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
- Flexibility to work varied shifts if required
- Experience in a call center handling consumer or B2B customers
- Typing speed of at least 70 words per minute

Preferred Qualifications

- Experience with Oracle ERP (preferred, not mandatory)
- Experience with Salesforce CRM
- Familiarity with Ariba or other EDI platforms
- Strong customer focus and ability to create a superior customer experience
- Excellent organizational, problem-solving, and attention-to-detail skills
- Proven multi-tasking ability in a high-volume, deadline-driven environment
- Excellent time management and decision-making skills
- Strong written and oral communication skills
- Prior experience in Pharma, Life Sciences, Chemicals, or Analytical Instrumentation industries preferred
- Ability to thrive under pressure while maintaining composure and professionalism
- Effective team collaboration skills with a proactive, self-starter attitude
- Ability to work independently and escalate issues appropriately

  • Customer Service Representative

    2 days ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, India Al Fahad Enterprises Full time

    This is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls, responding to emails,...

  • Customer Service Representative

    1 day ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    This is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls, responding to emails,...

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    ****Role Descg>riptionThis is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls,...

  • Customer Service Representative

    7 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises is engaged in various businesses, including Tour & Travels and Organic Products, among other services. We are committed to offering high-quality service and products that meet the diverse needs of our customers. Our company is dedicated to excellence and customer satisfaction, making us a trusted name in the...

  • Customer Service Representative

    1 day ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Salary kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role located in Bengaluru for a Customer Service Representative (Insurance) at Al Fahad Enterprises. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves providing support...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, India Zeitgeist Retail Pvt. Ltd. (ZRPL) Full time

    Company Description Zeitgeist Retail Private Limited (ZRPL) is an E-Commerce Technology and Services company, headquartered in Bengaluru, India. ZRPL collaborates with leading brands to provide comprehensive services, including product listing and catalog management, stock planning, accounts reconciliation, and sales return management. ZEPP, their flagship...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, India Startek Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, India Bifold Dynamix Full time

    **Job Title**: Customer Service Representative **Salary**: Up to 23,000 INR per month We're seeking a motivated Customer Service Representative with at least 6 months of experience in customer service, fluent in Hindi and English, and strong communication and problem-solving skills. **Responsibilities**: - Provide accurate solutions to customer...

  • Customer Service Representative/ Service RM

    1 week ago

    Bengaluru, India Dhanmantra Investment Solutions LLP Full time

    Company DescriptionMutual Fund DistributionRole DescriptionThis is a full-time on-site role for a Customer Service Representative/Service RM located in Bengaluru South. The Customer Service Representative/Service RM will be responsible for handling customer inquiries, resolving customer issues, providing excellent customer support, and ensuring customer...