Sky Service Affluent
2 weeks ago
Job Category Consumer Bank Degree Level Bachelor s Degree The Sky Service Affluent Team Leader will oversee a dedicated team ensuring top-tier service for our most valued clients This role is pivotal in maintaining client satisfaction and loyalty focusing on relationship-building and exceptional customer experiences Responsibilities Manage and mentor a team of 15-20 Relationship Managers providing guidance and support Engage with High Net Worth Individual HNI clients understanding their needs and offering tailored solutions Ensure timely and accurate resolution of client queries and concerns maintaining high satisfaction levels Conduct regular team meetings providing performance feedback and setting goals Implement strategies to enhance team productivity and efficiency driving business growth Stay updated on industry trends and client preferences sharing insights with the team Collaborate with other departments to ensure seamless client experiences across channels Monitor and analyze team performance identifying areas for improvement and implementing training programs Build and maintain strong relationships with key clients fostering long-term partnerships Ensure compliance with bank policies and regulations maintaining a high standard of ethical conduct Qualifications Bachelor s degree in Business Finance or a related field Minimum 5 years of experience in a leadership role preferably in a banking or financial services environment Proven track record of successfully managing and motivating high-performing teams Excellent communication and interpersonal skills with the ability to build rapport with clients Strong problem-solving and analytical abilities with a focus on client-centric solutions Proficiency in using CRM systems and other relevant software Ability to work independently and manage multiple priorities effectively Strong organizational skills and attention to detail Willingness to stay updated on industry trends and best practices Flexibility to work in a dynamic and fast-paced environment
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky Service CCU Affluent-SME, you will be the go-to expert for our Sky Channel customers, ensuring a seamless and personalized experience. Your role is crucial in maintaining strong relationships and providing timely, accurate solutions to our affluent clientele. You will be a part of the Kotak Mahindra Bank Ltd. family, contributing to...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service CCU Affluent-Team Leader will oversee a dedicated team, ensuring exceptional customer service for affluent clients. This role involves strategic planning, team management, and direct client interaction to maintain high satisfaction levels and drive business growth.
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Sky Affluent Vrm
3 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree The Sky Affluent VRM-Lead will be a key member of the Sky Channel-VRM - Support department responsible for overseeing and developing our VRM strategies for affluent customers This role requires a visionary leader who can navigate the unique needs of this customer segment ensuring their financial goals are met...
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Sky Affluent VRM
3 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Affluent VRM-Lead will be a key member of the Sky Channel-VRM - Support department, responsible for overseeing and developing our VRM strategies for affluent customers. This role requires a visionary leader who can navigate the unique needs of this customer segment, ensuring their financial goals are met with tailored solutions. The...
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Sky Service Affluent
2 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Affluent Team Leader will oversee a dedicated team, ensuring top-tier service for our most valued clients. This role is pivotal in maintaining client satisfaction and loyalty, focusing on relationship-building and exceptional customer experiences.
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky-Analyst will be responsible for maintaining and enhancing the quality of customer support services provided by Kotak Mahindra Bank Ltd. This role involves thorough reviews and audits of customer support agents performance, ensuring they meet the bank's standards and providing feedback for improvement. The analyst will work closely...
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Sky Affluent VRM-Sky Channel-VRM
2 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description Role Overview The Solitaire VRM Support role focuses on managing and deepening relationships with Privy and Solitaire segment customers through telephonic and digital engagement. The position ensures superior customer experience, cross-selling of banking and investment products, and compliance with regulatory norms. Key Responsibilities -...
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Sky Service Cards
3 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Cards - RM-Sky Channel-Contact Centre Inbound role is a customer-facing position, where you will be the first point of contact for credit cardholders. Your primary goal is to resolve customer queries and provide excellent service, ensuring a positive and seamless experience.
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and enhancing our customer support services. Your primary focus will be on evaluating and improving the quality of our customer interactions, ensuring we meet and exceed customer expectations. This role offers an opportunity to make a significant impact on our...
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Sky Service UVKYC
3 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description CEC Officer - Inbound - Retail Liabilities Department Sky Channel-VKYC Location Thane Reporting To Sky Service UVKYC - Team Leader Position Grade M1/M2 Job Role - To Attend the inbound and Outbound calls of customers in UVKYC and process the queries & requests to customer's satisfaction - Responsible for quality communication and customer...
