Sky Service UVKYC

3 weeks ago


Thane India Kotak Mahindra Bank Limited Full time

Job Description CEC Officer - Inbound - Retail Liabilities Department Sky Channel-VKYC Location Thane Reporting To Sky Service UVKYC - Team Leader Position Grade M1/M2 Job Role - To Attend the inbound and Outbound calls of customers in UVKYC and process the queries & requests to customer's satisfaction - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process - Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance - Should be open to cross sell (banking product) on customer's call, when required Job Description - Graduate - Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage - Excellent communication skills- Verbal & Written - Languages : English & Hindi - Flexible to work 24/7 (For Females: 7AM till 9PM) including Sunday/holidays - Flexible to get scattered 8 Week Offs in a month with 9.5 hours shift - Good listening skills and strong communication abilities. - Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity - Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers



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