Sky Service UVKYC
9 hours ago
Job Description CEC Officer - Inbound - Retail Liabilities Department Sky Channel-VKYC Location Thane Reporting To Sky Service UVKYC - Team Leader Position Grade M1/M2 Job Role - To Attend the inbound and Outbound calls of customers in UVKYC and process the queries & requests to customer's satisfaction - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process - Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance - Should be open to cross sell (banking product) on customer's call, when required Job Description - Graduate - Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage - Excellent communication skills- Verbal & Written - Languages : English & Hindi - Flexible to work 24/7 (For Females: 7AM till 9PM) including Sunday/holidays - Flexible to get scattered 8 Week Offs in a month with 9.5 hours shift - Good listening skills and strong communication abilities. - Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity - Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
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Sky Service Cards
2 days ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Cards - RM-Sky Channel-Contact Centre Inbound role is a customer-facing position, where you will be the first point of contact for credit cardholders. Your primary goal is to resolve customer queries and provide excellent service, ensuring a positive and seamless experience.
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and enhancing our contact center's performance. Your primary responsibility will be to assess and evaluate the quality of customer interactions, providing valuable insights and recommendations to improve overall service standards. This role is integral to our...
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Sky Service Cards
2 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Cards - RM-Sky Channel-Contact Centre Inbound role is an integral part of our customer service team, dedicated to providing exceptional support to our credit cardholders. You will be the first point of contact for customers, offering assistance and guidance with their credit card-related inquiries. Additionally, you will play...
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Sky Service Cards
2 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an RM-Sky Channel-Contact Centre Inbound representative, you will be the front-line support for our credit card customers. Your primary goal is to ensure customer satisfaction and loyalty by delivering exceptional service and building strong relationships. You will also play a crucial role in promoting and cross-selling our bank's...
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thane, India Kotak Mahindra Bank Full timeDescriptionAs a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and enhancing our contact center's performance. Your primary responsibility will be to assess and evaluate the quality of customer interactions, providing valuable insights and recommendations to improve overall service standards. This role is integral to our...
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Sky Global Indian
4 days ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As the Regional Manager, you will play a pivotal role in driving the success of the Sky Channel- Global Indian department within Kotak Mahindra Bank Ltd. Your primary responsibility will be to manage and guide the Global Indian Service Team, ensuring they deliver an exceptional customer experience. You will be a key leader, setting the tone...
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3 Days Left: Sky Service Product
4 weeks ago
Hyderabad, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Product RM will be a vital part of our Sky Channel team, dedicated to delivering an outstanding customer experience. This role involves managing and resolving customer inquiries and issues related to our retail assets sky channel. The successful candidate will play a crucial role in maintaining and enhancing our customer...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Global Indian Service-Team Leader will oversee a dedicated team within the Contact Centre Inbound department at Kotak Mahindra Bank Ltd. This role is crucial for managing customer relationships and providing timely, accurate support. The leader will drive the team's performance, ensuring a high standard of service and a positive...
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Sky Global Indian
1 week ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description JD - RM - Global Indian Department CEC (SKY Branch) Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 - Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided...
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Sky Affluent Vrm
9 hours ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree The Sky Affluent VRM-Lead will be a key member of the Sky Channel-VRM - Support department responsible for overseeing and developing our VRM strategies for affluent customers This role requires a visionary leader who can navigate the unique needs of this customer segment ensuring their financial goals are met...
