Collections Manager

Job Description About WeRize Founded in 2019 by Vishal Chopra and Himanshu Gupta, WeRize is building India's largest full stack fintech platform for 500 million underserved middle-class customers who live in 5000+ small towns of India. WeRize (Wortgage technologies pvt ltd) also owns RBI registered NBFC subsidiary (Wortgage Finance pvt ltd). This customer segment is not served by private sector banks, Insurers and Mutual Fund companies due to their low ticket-size and lifetime value and is dependent on PSU/Govt. banks. PSU/Government banks rarely provide financial products beyond basic savings accounts and these customers lack access to unsecured loans, MSME loans, credit cards, affordable housing loans, loan against property, health and life insurance and investment products. WeRize manufactures innovative unsecured consumer credit, mortgages, loan against property, MSME loans, savings and insurance products designed for this customer base keeping in mind their needs, requirements and purchasing power, with a view to add a layer of financial security to their lives and enable access to credit. While customers in these geographies use smartphones, they need proper guidance and support when purchasing the right financial products for themselves. So, a pure digital model doesn't work for this segment. WeRize has innovated on this front through its Finance ki online dukaan (Social Shopify of Finance), a first of its kind social distribution tech platform in the financial services space that educates and enables local financially literate freelancers across these small towns to source business through online and offline channels, recommend the right financial product(s) to customers as well as provide after sales support. These freelancers, who are located in more than 5000+ towns and cities, earn as much as INR 30,000 a month from WeRize in commissions. Our social distribution platform supported by financially literate freelancers means exceptionally low cost of customer acquisition (CAC) and operations costs compared to both fully digital and on-the-ground financial services providers. Digital conversions among this target group are way lower when compared to upper income customers in metros and hence pure digital CAC doesn't work for this segment. While companies like LIC and Fino Bank also rely on freelancer distribution, they deploy local on-field teams/branches to manage freelancers in every city. That results in very high CAC and operations costs for such companies. WeRize on the other hand, has been able to acquire, train and manage thousands of freelancers in 5000+ cities only through its tech platform and without any feet-on-street team of its own. This results in highly profitable business model for Werize. To know more about the company, please visit: https://www.werize.com/ Role Overview: We are looking for an experienced professional to join our Tele-Collections team, responsible for driving collections strategies, managing large calling operations, and ensuring targets are met efficiently across geographies. The ideal candidate will bring strong expertise in tele-calling operations, dialer management, team leadership, and stakeholder collaboration. Key Responsibilities: - Manage and drive day-to-day tele-collections operations across different regions and languages. - Create, monitor, and optimize calling campaigns through dialer systems for maximum efficiency. - Develop and implement collection strategies to achieve monthly and quarterly targets. - Lead, mentor, and motivate a team of tele-callers and team leaders to ensure performance excellence. - Analyze daily, weekly, and monthly performance reports and take corrective actions where necessary. - Work closely with cross-functional teams (Legal, Field Collections, Product) to resolve delinquent accounts. - Maintain compliance with regulatory guidelines and internal policies related to collections practices. - Manage hiring, training, and skill development of tele-calling resources to support business expansion. - Provide feedback and drive improvements in customer communication scripts and calling processes. - Suggest and implement process improvements to enhance operational efficiency and recovery rates. Key Skills & Requirements: - Expertise in dialer management and campaign optimization. - Experience handling diverse teams across geographies and linguistic backgrounds. - Strong people management skills with experience leading large teams. - Analytical mindset with the ability to interpret data and drive strategic decisions. - Ability to work under pressure, manage high-volume operations, and deliver results within tight timelines. - Strong communication, negotiation, and interpersonal skills. - Exposure to fintech, NBFCs, or banking collections preferred. - Working knowledge of collection compliance norms and guidelines.