Ops Sup Manager

3 weeks ago

Chennai, Tamil Nadu, India Citigroup Full time

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes Responsibilities Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams Conduct performance evaluations compensations hiring disciplinary actions and terminations of team members as well as determining staffing needs Monitor teamxe2x80x99s end results ensuring quality and efficiency and contributes to resource planning budget management and formulation of procedures Contribute to development of new techniques models and plans within area of expertise Facilitate alignment of the Operations Support infrastructure through focused technologies and processes Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations Has the ability to operate with a limited level of direct supervision Can exercise independence of judgement and autonomy Acts as SME to senior stakeholders and or other team members Ability to manage teams Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Qualifications 10 - 12years of experience managing a team Experience in analyzing business requirements developing test plans and discrepancy resolution Required Licensing Registration Series 7 Series 9 Series 10 and Series 63 Ability to work unsupervised and adjust priorities quickly as circumstances dictate Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Self-motivated and detail oriented Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Education Bachelorxe2x80x99s degree University degree or equivalent experience This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required Job Family Group Operations - CoreJob Family Operations SupportTime Type Full timeCiti is an equal opportunity and affirmative action employer Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran Citigroup Inc and its subsidiaries Citixe2x80x9d invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View the poster View the View the View the Citigroup

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